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Standard User professor973
(fountain of knowledge) Thu 26-Feb-15 18:54:09
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EE Broadband Down


[link to this post]
 
EE Broadband down here for 4 hours. C/S phone confirms a national problem, but of course, the third world script monkeys are not even aware of it and insist upon their usual tick box drivel. Their best shot is for their alleged technical to offer to respond in 72 hours to a ticket.

Standard User XRaySpeX
(eat-sleep-adslguide) Fri 27-Feb-15 02:09:16
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Re: EE Broadband Down


[re: professor973] [link to this post]
 
It's a local problem, maybe just your own line. Some BTOR eng has bumped his [censored] against it while fiddling with another.

Don't bother reporting it. They'll notice it by the AM. It occasionally happens. By the time EE get their act in motion, BT will have already fixed it.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User eckiedoo
(experienced) Fri 27-Feb-15 07:22:11
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Re: EE Broadband Down


[re: professor973] [link to this post]
 
I had two brief outages at about 16:13 and 16:22, yesterday, Thursday 26/2/2015.

First time I have seen such when on-line, since upgrading to VDSL back in early June 2014.

The Internet LED on the Brightbox 2 went fully OFF, whilst the Broadband LED flickered mainly Orange in colour.


Checked at the FTTC and the PCP (very close to house), no signs of OR or Kelly.


The outages were probably about 1 to 2 minutes each.


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Standard User E7er
(knowledge is power) Fri 27-Feb-15 10:00:40
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Re: EE Broadband Down


[re: professor973] [link to this post]
 
In reply to a post by professor973:
EE Broadband down here for 4 hours. C/S phone confirms a national problem, but of course, the third world script monkeys are not even aware of it and insist upon their usual tick box drivel. Their best shot is for their alleged technical to offer to respond in 72 hours to a ticket.
There was no national problem everything worked okay here, anyhow worst people you could contact is customer services they would not have a clue if your line was working or not. BT carry out work periodically which can cause a line not to have broadband for about 3 to 4 hours, I have experienced this a number of times. crazy

https://www.superfast-openreach.co.uk/where-and-when/

EE broadband WBC 20 Mbps unlimited. Sync 15282 kbps Downstream, 1276 kbps Upstream. thinkbroadband/SpeedTest
Bright Box 1 ADSL2+ wireless N Router supplied by EE/Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router

Edited by E7er (Fri 27-Feb-15 10:27:23)

Standard User professor973
(fountain of knowledge) Fri 27-Feb-15 15:16:27
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Re: EE Broadband Down


[re: XRaySpeX] [link to this post]
 
The usual know it all replies I would expect here. Possibly you should contact EE and let them know you know better and that their answerphone message stating national problems was a load of rubbish, then tell the same to downdetector regarding their map. It would have helped if someone bothered to look yesterday.
https://downdetector.co.uk/problems/ee-everything-ev...

Standard User XRaySpeX
(eat-sleep-adslguide) Fri 27-Feb-15 23:03:29
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Re: EE Broadband Down


[re: professor973] [link to this post]
 
That's a nice secure site isn't it, going on about mobile outages?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User professor973
(fountain of knowledge) Sat 28-Feb-15 00:01:15
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Re: EE Broadband Down


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
That's a nice secure site isn't it, going on about mobile outages?

Go to Specsavers, you will then see plenty of "Going On" about no internet. National radio also reported EE TV down, but I expect that is delivered by 3g in your world. More to the point, what has security to do with it?

Edited by professor973 (Sat 28-Feb-15 00:02:29)

Standard User XRaySpeX
(eat-sleep-adslguide) Sat 28-Feb-15 04:03:03
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Re: EE Broadband Down


[re: professor973] [link to this post]
 
There is a problem with this website's security certificate.

The security certificate presented by this website was issued for a different website's address.

Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.


1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User E7er
(knowledge is power) Sat 28-Feb-15 09:21:13
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Re: EE Broadband Down


[re: professor973] [link to this post]
 
In reply to a post by professor973:
The usual know it all replies I would expect here. Possibly you should contact EE and let them know you know better and that their answerphone message stating national problems was a load of rubbish, then tell the same to downdetector regarding their map. It would have helped if someone bothered to look yesterday.
https://downdetector.co.uk/problems/ee-everything-ev...
The link you have posted refers to the EE 2G 3G and 4G mobile phone network being down nationally, not the EE home broadband ADSL, ADSL2+, FTTC or FTTP access network, which is run on the BT Wholesale network a totally different network, you are barking up the wrong tree. wink

Most reported problems:
•Mobile internet (40%)
•No mobile network (34%)
•Mobile phone (25%)

https://www.btwholesale.com/pages/static/Products/Br...

EE broadband WBC 20 Mbps unlimited. Sync 15282 kbps Downstream, 1276 kbps Upstream. thinkbroadband/SpeedTest
Bright Box 1 ADSL2+ wireless N Router supplied by EE/Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router
Standard User professor973
(fountain of knowledge) Sat 28-Feb-15 11:44:41
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Re: EE Broadband Down


[re: E7er] [link to this post]
 
CLICK THE LINK AND READ THE USER REPORTS OF BROADBAND DOWN. IT'S A GENERAL EE SITE.

Standard User professor973
(fountain of knowledge) Sat 28-Feb-15 11:45:35
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Re: EE Broadband Down


[re: XRaySpeX] [link to this post]
 
And that rubbishes user reports of broadband down?

Administrator MrSaffron
(staff) Sat 28-Feb-15 12:25:56
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Re: EE Broadband Down


[re: professor973] [link to this post]
 
No need to shout at people.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 28-Feb-15 12:32:48
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Re: EE Broadband Down


[re: professor973] [link to this post]
 
There was/is no national outage of EE BB other than in the self-centred Prof Realm.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User professor973
(fountain of knowledge) Sat 28-Feb-15 14:59:02
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Re: EE Broadband Down


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
No need to shout at people.

No need for people to rubbish all I post, so I will shout at who I think fit.

Standard User professor973
(fountain of knowledge) Sat 28-Feb-15 15:02:51
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Re: EE Broadband Down


[re: XRaySpeX] [link to this post]
 
You IGNORANT annoying [censored] - YOU and others IGNORED my post for a FULL day, then accused me of LYING that there was a National outage on the EE customer service phone system. You and many like you here are a total waste of rations in my book. Snotty nosed little [censored] up on your high horse treating folk like [censored] - Pathetic.

Administrator MrSaffron
(staff) Sat 28-Feb-15 16:09:10
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Warnings run out


[re: professor973] [link to this post]
 
And the content of that post triggers the suspension.

You appear to be unable to accept people disagreeing with you without resorting to name calling and petty attacks, which is not something I wish to tolerate.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 28-Feb-15 18:16:46
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Re: EE Broadband Down


[re: eckiedoo] [link to this post]
 
In reply to a post by eckiedoo:
I had two brief outages at about 16:13 and 16:22, yesterday, Thursday 26/2/2015.

First time I have seen such when on-line, since upgrading to VDSL back in early June 2014.

The Internet LED on the Brightbox 2 went fully OFF, whilst the Broadband LED flickered mainly Orange in colour.
Could this be the recent faulty firmware upgrade that's going the rounds? Tho' as far as I've heard it was only the BB1.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User eckiedoo
(experienced) Sat 28-Feb-15 19:35:56
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Re: EE Broadband Down


[re: XRaySpeX] [link to this post]
 
Evening XRaySpex

I wondered about that at the time; but not having a note of the implied previous version, could not be sure, whilst the one on it at the moment does not have dates etc that would line up-


Runtime Code Version v0.02.08.0001-OT (Thu Dec 11 19:01:38 2014)
Boot Code Version 0.0.9-OT (Thu Aug 8 18:14:37 2013)
DSL Modem Code Version A2pv6F039c.d24j-AnnexA
Hardware Version 01

This is the System Log over the period that I was directly aware of problems-

17:22:32, 26 Feb. Time is synced to NTP server
16:28:14, 26 Feb. admin login success from 192.168.1.250
16:22:15, 26 Feb. Time is synced to NTP server
16:22:01, 26 Feb. PPP connection up (FIBRE)
16:22:01, 26 Feb. PPP: IPCP up
16:22:01, 26 Feb. PPP: CHAP authentication succeeded
16:22:00, 26 Feb. PPP: LCP up
16:22:00, 26 Feb. PPP: Received PADS
16:22:00, 26 Feb. PPP: Sending PADR
16:22:00, 26 Feb. PPP: Received PADO
16:22:00, 26 Feb. PPP: Sending PADI
16:21:55, 26 Feb. PPP: Sending PADI
16:21:50, 26 Feb. PPP: Sending PADI
16:21:45, 26 Feb. PPP: Sending PADI
16:21:40, 26 Feb. PPP: Sending PADI
16:21:40, 26 Feb. PPP: Starting PPP daemon
16:21:39, 26 Feb. WAN link up (FIBRE)
16:21:38, 26 Feb. WAN link down (FIBRE)
16:21:38, 26 Feb. PPP connection down (FIBRE)
16:21:26, 26 Feb. PPP: Stopped PPP daemon(0,1,5)
16:21:19, 26 Feb. PPP: IPCP down
16:21:19, 26 Feb. PPP: LCP down
16:19:25, 26 Feb. Time is synced to NTP server
16:19:11, 26 Feb. PPP connection up (FIBRE)
16:19:11, 26 Feb. PPP: IPCP up
16:19:11, 26 Feb. PPP: CHAP authentication succeeded
16:19:10, 26 Feb. PPP: LCP up
16:19:10, 26 Feb. PPP: Received PADS
16:19:10, 26 Feb. PPP: Sending PADR
16:19:10, 26 Feb. PPP: Received PADO
16:19:10, 26 Feb. PPP: Sending PADI
16:19:05, 26 Feb. PPP: Sending PADI
16:19:00, 26 Feb. PPP: Sending PADI
16:18:55, 26 Feb. PPP: Sending PADI
16:18:50, 26 Feb. PPP: Sending PADI
16:18:45, 26 Feb. PPP: Sending PADI
16:18:45, 26 Feb. PPP: Starting PPP daemon
16:18:44, 26 Feb. WAN link up (FIBRE)
16:18:43, 26 Feb. WAN link down (FIBRE)
16:18:43, 26 Feb. PPP connection down (FIBRE)
16:18:31, 26 Feb. PPP: Stopped PPP daemon(0,1,5)
16:18:24, 26 Feb. PPP: IPCP down
16:18:24, 26 Feb. PPP: LCP down
16:14:04, 26 Feb. Time is synced to NTP server
16:13:50, 26 Feb. PPP connection up (FIBRE)
16:13:49, 26 Feb. PPP: IPCP up
16:13:49, 26 Feb. PPP: CHAP authentication succeeded
16:13:49, 26 Feb. PPP: LCP up
16:13:49, 26 Feb. PPP: Received PADS
16:13:49, 26 Feb. PPP: Sending PADR
16:13:49, 26 Feb. PPP: Received PADO
16:13:49, 26 Feb. PPP: Sending PADI
16:13:44, 26 Feb. PPP: Sending PADI
16:13:39, 26 Feb. PPP: Sending PADI
16:13:34, 26 Feb. PPP: Sending PADI
16:13:29, 26 Feb. PPP: Sending PADI
16:13:29, 26 Feb. PPP: Starting PPP daemon
16:13:28, 26 Feb. WAN link up (FIBRE)
16:13:27, 26 Feb. WAN link down (FIBRE)
16:13:26, 26 Feb. PPP connection down (FIBRE)
16:13:14, 26 Feb. PPP: Stopped PPP daemon(0,1,5)
16:13:08, 26 Feb. PPP: IPCP down
16:13:08, 26 Feb. PPP: LCP down
15:27:22, 26 Feb. Time is synced to NTP se

---------------------------

I suspected that it may have been lightning strikes "somewhere"; and enquired of my son at the Met Office.

Apparently there were several between 14:00 and 17:00; but he did not say where in the UK.

And being EE, there is a fair likelihood that France may be involved.
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 28-Feb-15 20:57:13
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Re: EE Broadband Down


[re: eckiedoo] [link to this post]
 
Yes, they are similar dates to the recent BB1 upgrade:
Runtime Code Version v1.00.10.0001-OT (Thu Dec 11 18:40:57 2014)
Boot Code Version v1.00.10.0002-OT (Fri Aug 17 16:30:07 2012)
DSL Modem Code Version A2pD035b.d23i
Hardware Version 1
It's the Runtime that was flashed. EE are not v. good at version control.

If you use them, watch out your settings for DHCP IP Reservation or Wireless Bandwidth Control haven't been screwed by it.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User eckiedoo
(experienced) Sun 01-Mar-15 08:03:46
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Re: EE Broadband Down


[re: XRaySpeX] [link to this post]
 
Thanks, must make a note of those details.
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