hi help please

hi there
i just signed up to EE home broadband , speed are fine and don't get any disconnections however the following problem that i have is sometimes ( about 10 times a day ) i get the page not loading( laptop or iphone ) even though i still connected to the internet, so i have to refresh the page or close the window and start again , i can't seem the find where is the problem , watching video online is working fine too , i don't get buffering , i also use couple of times a week play PS4 online but no trouble at all, it's really only when it comes to opening pages ( safari , google chrome ) i suspect an issue from the brightbox as i was with plusnet before and no problem at all , i used to be with EE 2 years ago ( yes i change every year to get better deals i was having the same issue but never raised it , but now i was trouble free with plusnet and now start again , it really bothers me
any help at all ?

Configured Current
Line Status -- UP
Link Type -- Fast Path
Operation Mode Automatic G.992.5 (ADSL2+)
DATA RATE INFORMATION
Upstream 1167 (Kbps)
Downstream 7639 (Kbps)
DEFECT/FAILURE INDICATION
Operation Data Upstream Downstream
Noise Margin 5.5 (dB) 6.0 (dB)
Line Attenuation 21.5 (dB) 38.0 (dB)

Indicator Name Near End Indicator Far End Indicator
Output Power 12.7 (dBm) 0.0 (dBm)
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction -- --
Fast Path CRC Error 0 0
Interleaved Path CRC Error -- --
Loss Of Signal Defect 0 0
Fast Path HEC Error STR 14 2420
Interleaved Path HEC Error -- --
Error Seconds 851 14
STATISTICS
Received Data 34359738 (Kbits)
Transmitted Data 8082257 (Kbits)

Tried using alternative DNS servers on that PC?

This is how I have my EE Bright Box1 router configured and it all works very well.

For EE/Orange, if domain name server (DNS) addresses are required, use:
Primary DNS 193.36.79.101
Secondary DNS 193.36.79.100

http://ee.co.uk/help/mobile-and-home-connections/bro...

EE/Orange Bright Box router settings, to configure Go… Advanced Set-Up > Accept > Broadband Settings.

BOADBAND SETTINGS
This page provides advanced settings to connect your EE Broadband service

Broadband Type ADSL
Broadband Username:
Broadband Password:

Protocol: PPPoA
VPI/VCI: 0/38
Encapsulation: VC MUX
Internet IP Address: Dynamic
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
DNS IP Address: Manual
Primary DNS: 193.36.79.101
Secondary DNS: 193.36.79.100
Connection Type: Always Connected
Idle Time: 0 (minutes)
Authentication Protocol: CHAP
MTU (576~1500): 1500

EE/Orange recommend MTU 1492 but I find 1500 works well with BT WBC.


Other DNS settings you can use...

Open DNS : 208.67.222.222 & 208.67.220.220
Google DNS: 8.8.8.8 & 8.8.4.4
Norton DNS: 198.153.192.50 & 198.153.194.50 use Norton to avoid adverts.

Edited by E7er (Sun 26-Apr-15 13:15:47)

Getting the same with EE at the moment. They changed their content filtering a couple of weeks ago. We like many are now faced with gaming sites such as Mecca & Gala bingo, Skyvegas and poker app totally blocked till after 11:00pm at night. The problem, is that EE morons in customer service have no clue and the technical side cannot fix. But no matter, travelling south to our other property tomorrow for a while.

I have been getting similar problems for over a month now. I'm with PlusNet. Finally tracked it down to being packet loss, running anywhere between 20% and 40%. After much investigation I also found streaming was okay. and when streaming the packet loss disappears. Had BT out 4 times but still not resolved. On Friday they passed it back to PlusNet again so I wait with interest as to where it goes next. Have tried different modems, different PC's, different cables all with the same problem. Only if I am streaming can I get a reliable web access.

You say you suspect the brightbox: have you tried your old router to prove/rule this out?

i only have the plusnet router which i guess i cannot make it work with ee connection , but have other brighbox and it's the same issue

ill give it a try thank you

In reply to a post by stevenfrenchy:

ill give it a try thank you

ok guys thank you for all your answers ill try setting up the dns however i would like to change something to my post THE PAGE LOADING PROBLEM only happens on our iphones not laptop , my mistake for the confusion

You should be able to get most routers to work on EE.

I'm currently using the one I got with my previous provider on EE as I couldn't get the brightbox to play ball with DMZ.