hi help please

hi there
i just signed up to EE home broadband , speed are fine and don't get any disconnections however the following problem that i have is sometimes ( about 10 times a day ) i get the page not loading( laptop or iphone ) even though i still connected to the internet, so i have to refresh the page or close the window and start again , i can't seem the find where is the problem , watching video online is working fine too , i don't get buffering , i also use couple of times a week play PS4 online but no trouble at all, it's really only when it comes to opening pages ( safari , google chrome ) i suspect an issue from the brightbox as i was with plusnet before and no problem at all , i used to be with EE 2 years ago ( yes i change every year to get better deals i was having the same issue but never raised it , but now i was trouble free with plusnet and now start again , it really bothers me
any help at all ?

Configured Current
Line Status -- UP
Link Type -- Fast Path
Operation Mode Automatic G.992.5 (ADSL2+)
DATA RATE INFORMATION
Upstream 1167 (Kbps)
Downstream 7639 (Kbps)
DEFECT/FAILURE INDICATION
Operation Data Upstream Downstream
Noise Margin 5.5 (dB) 6.0 (dB)
Line Attenuation 21.5 (dB) 38.0 (dB)

Indicator Name Near End Indicator Far End Indicator
Output Power 12.7 (dBm) 0.0 (dBm)
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction -- --
Fast Path CRC Error 0 0
Interleaved Path CRC Error -- --
Loss Of Signal Defect 0 0
Fast Path HEC Error STR 14 2420
Interleaved Path HEC Error -- --
Error Seconds 851 14
STATISTICS
Received Data 34359738 (Kbits)
Transmitted Data 8082257 (Kbits)

Tried using alternative DNS servers on that PC?

This is how I have my EE Bright Box1 router configured and it all works very well.

For EE/Orange, if domain name server (DNS) addresses are required, use:
Primary DNS 193.36.79.101
Secondary DNS 193.36.79.100

http://ee.co.uk/help/mobile-and-home-connections/bro...

EE/Orange Bright Box router settings, to configure Go… Advanced Set-Up > Accept > Broadband Settings.

BOADBAND SETTINGS
This page provides advanced settings to connect your EE Broadband service

Broadband Type ADSL
Broadband Username:
Broadband Password:

Protocol: PPPoA
VPI/VCI: 0/38
Encapsulation: VC MUX
Internet IP Address: Dynamic
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
DNS IP Address: Manual
Primary DNS: 193.36.79.101
Secondary DNS: 193.36.79.100
Connection Type: Always Connected
Idle Time: 0 (minutes)
Authentication Protocol: CHAP
MTU (576~1500): 1500

EE/Orange recommend MTU 1492 but I find 1500 works well with BT WBC.


Other DNS settings you can use...

Open DNS : 208.67.222.222 & 208.67.220.220
Google DNS: 8.8.8.8 & 8.8.4.4
Norton DNS: 198.153.192.50 & 198.153.194.50 use Norton to avoid adverts.

Edited by E7er (Sun 26-Apr-15 13:15:47)

Getting the same with EE at the moment. They changed their content filtering a couple of weeks ago. We like many are now faced with gaming sites such as Mecca & Gala bingo, Skyvegas and poker app totally blocked till after 11:00pm at night. The problem, is that EE morons in customer service have no clue and the technical side cannot fix. But no matter, travelling south to our other property tomorrow for a while.

I have been getting similar problems for over a month now. I'm with PlusNet. Finally tracked it down to being packet loss, running anywhere between 20% and 40%. After much investigation I also found streaming was okay. and when streaming the packet loss disappears. Had BT out 4 times but still not resolved. On Friday they passed it back to PlusNet again so I wait with interest as to where it goes next. Have tried different modems, different PC's, different cables all with the same problem. Only if I am streaming can I get a reliable web access.

You say you suspect the brightbox: have you tried your old router to prove/rule this out?

i only have the plusnet router which i guess i cannot make it work with ee connection , but have other brighbox and it's the same issue

ill give it a try thank you

In reply to a post by stevenfrenchy:

ill give it a try thank you

ok guys thank you for all your answers ill try setting up the dns however i would like to change something to my post THE PAGE LOADING PROBLEM only happens on our iphones not laptop , my mistake for the confusion

You should be able to get most routers to work on EE.

I'm currently using the one I got with my previous provider on EE as I couldn't get the brightbox to play ball with DMZ.

EE has no content lock on BB, only mobile. Yes, there is an issue with gaming sites at the mo' but that is something else.

In reply to a post by XRaySpeX:

EE has no content lock on BB, only mobile. Yes, there is an issue with gaming sites at the mo' but that is something else.

can assure you they have a content filtering problem that gives intermittent service to some EE users to gaming sites. In our case, blocked till after 11:00pm . this is admitted by EE and mentioned on Sky site. https://support.skyvegas.com/app/answers/detail/a_id...

In reply to a post by professor973:

they have had a content filtering problem that gives gave intermittent service to some EE users to gaming sites. this is admitted by EE and mentioned on Sky site.

Yes, admitted as affecting the EE mobile network only, where as I said Content Lock is only applied, not the BB network which this case is. And that was back in Feb.; this is now and there is still a gaming site issue over EE BB.

In reference to support.skyvegas.com/app/answers/detail/a_id/255/~/sky-bet-technica...:

Additionally, on the 7th, 8th and 11th February EE had nationwide issues with Content Filtering on their mobile network, which meant some customers couldn’t access Sky Bet.

No, Content Lock is not time-of-the-day dependant (porn at 9 PM is still porn at 2 PM & at 2 AM) but P2P is with EE!

Edited by XRaySpeX (Mon 27-Apr-15 20:01:06)

What we are suffering at our EE residence, seems a forced parental internet control. There is nothing on the user page to control various content, such as gambling or porn as there are with other ISPs> EE customer service know about it but are struggling to find a fix, with the script monkeys claiming it is forced by Government. Worst customer service ever, with their only answer is to give another free month. Three in the can again now, but no replacement for a usable service which is being paid for. Seems there is some substance to forced automatic filtering, which makes the likes of AA worth the money. https://recombu.com/digital/article/parental-interna...

Have yet to see sign of a 'portal' to allow fixed line broadband EE customers to opt in or out.

It is possible that the problem is some testing of a new system, that should not be visible to the end-user, but if that is the case then they are doing things wrong.

EE doesn't (yet) employ any network content filtering that the other big ISPs do. All they offer is free optional subscriptions to security software, as that article points out (but is at least a year out-of-date as EE has given Norton Family away for ages).

There is a big diff between content filtering and obeying Court Orders for blocking pirating and suchlike sites. Of course EE is compelled by law to do the latter. Perhaps that's what you are seeing? Please show me some sites you find blocked, other than the gaming sites which I believe is for another, technical, reason (mistake by misidentification of traffic).

You will see that misidentification of gaming traffic IS all I am complaining about, as that is all I can nail down to being blocked till after 11:00pm. like all cheap services, brilliant when running right, but in the case of EE, total morons you cannot reason with. They seem to have a 'one tick' crib sheet consisting of ' what lights are on on your router'.
As usual, not much change from EE yet Xray. http://community.ee.co.uk/t5/Home-Broadband/EE-dont-...

Edited by professor973 (Tue 28-Apr-15 01:47:09)

Sky has admitted that the gaming issue was a fault on their end and caused by Sky's upstream provider.. Sky have last night changed their upstream provider & all seem working now. Try it!

Dunno why this singled out EE BB connections? All ISPs must go thro' the same upstream provider to get to Sky. Trying to find out.

Down south at the moment where it was never a problem with this ISP. Back to Jockenese location Wed, so will see, though Sky website plainly states it a EE admitted problem and not the fault of Sky. This figures, as the same peak block applies to many other gaming sites on our EE connection

In reply to a post by XRaySpeX:

All ISPs must go thro' the same upstream provider to get to Sky.

Not necessarily. I haven't checked the BGP peerings for Sky's AS (or ASes if they have more than one), but I would expect direct peering with some ISPs and routes advertised through at least two transit providers.

Sorry, you lost me there. Don't even know which direction upstream is in relation to Sky.

As I don't really understand it and don't really care about the plumbing, I'll just quote what I've been told. I know no more than that.

After lots of correspondence between me and Sky, I think we've reached a solution. The issue seemed to be with Sky's upstream provider. They tested out switching to a different provider last night and I was able to play on Sky Poker all night without a VPN and without a single issue (which hasn't happened for weeks).

Edited by XRaySpeX (Sun 03-May-15 22:22:32)

I also had a similar problem, but it seems that everything has been solved!
Thanks!