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hk11
(fountain of knowledge) Mon 14-Sep-15 17:50:34

Broken Contract?

[link to this post]

I am slowly lossing my patience with EE. Having taken them to CISAS and won my case they are still invoicing me incorrectly.

I did ask for them to release me from my contract, but they wanted nearly £100 to do that.

Surely correct invoicing is part of the contract and not having had a single correct bill since I joined them in March, I was thinking of leaving on the bases that they have broken the contract.

I paid 12 months line rental up front, so would lose 5 months, but maybe I could claim that back through the credit card company? How long does swapping suppliers take nowdays?

Keef- Sheerness Kent UK - EE via Technicolor TG582N

Previously - New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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MrSaffron
(staff) Mon 14-Sep-15 20:35:10

Re: Broken Contract?

[re: hk11] [link to this post]

10 day notification period plus how ever long the migration takes

Andrew Ferguson, [email protected]
www.thinkbroadband.com
See if your ADSL stats are any good | UK broadband availability checker | Speed test for PC, tablets and mobiles

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.

hk11
(fountain of knowledge) Mon 14-Sep-15 20:51:18

Re: Broken Contract?

[re: MrSaffron] [link to this post]

Yep, bit of an unknown then really. frown

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