Speed Loss - Qube Engineers

Does anyone know what the remit of the EE Qube engineers are?

My speeds dropped over night on Sunday from a stable 50-55Mb to 15-20Mb so I called EE. They sent a Qube engineer who connected to the EE box over WiFi, did a test and said there's no problem and Openreach will need to investigate.

OR came the next day and tested the line with and without the box plugged in - test was green with the box unplugged but red with the box connected so they guy said the issue was the box.

Got a new box today and the speeds haven't changed. I called EE again, they said there's a 508 error code (??) and I need a new Qube engineer as they deal with the line between the cab and my house.

Surely this is Openreach's domain?

EDIT: I called back as I checked my landline and there's no dial tone. They've changed the appointment to an OR one and agreed the Qube appointment was pointless.

My speeds on the BTw checker are shocking compared to February - they've dropped so much I don't get why?

Edited by deleted (Thu 20-May-21 15:09:20)

Post your router stats.

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket. Post the full router stats when plugged into test socket.

Is the issue any better?

I had no dial tone so couldn't do a QLT

OR been and gone after being here all morning. Speeds up to higher than they were before (although I'm sure DLM will take care of this!)

Not sure what the issue was but he mentioned an ali-panel??

Stats now:
Noise margin up/down: 7.8 / 6.0
Line attenuation up/down: 16.2 / 13.5
Signal attenuation up/down: 16.2 / 13.7
Down rate = 61593kbps
Up rate = 19999kbps

My noise margin before was between 3.1-4 so hoping for a little improvement

No dial tone, drop from >50 down to 20 Mbps - immediately points to "one leg dis" meaning that one of te two wires connecting you to the cabinet is broken, disconnected or has corroded.

OR visit seems to have sorted it and that was the right call.

Once it all calms down the SNR will drop to 6dB and push you up a little. Then over time down to 3dB and maybe up to over 70.

Having had a line problem with a bad connection of some sort, DLM would have seen lots of issues and may take a while to work back to where you should be, just wait and watch.

Thanks for the info - around 70 is where I started this FTTC journey years ago so would be good to get back up there!

NM is already at 6dB. Then as you say it could drop to 3dB & give more speed.

You are right ... had been reading too much earlier with Down/Up ....