For a start of improve the download time spent downloading games/demos ect and get it up to par with what Microsoft offers.
Downloading any game takes about 4 times as long as it does downloading the same size file from xbox live,same connection for both consoles [wired Ethernet] yet the sony download is a crawl.
Then not only that we have to go through a install procedure which in all honesty is another joke,not only that it takes forever to do this and the bigger the game the longer the tedious wait to play it.
Lets take Infamous 2 for example........15 gig in size and about a 3 hour download on the Sony Network regardless of how fast your connection speed is........Mine is 12 meg download speed so its not slow.
Then having waited on this i then go through the install procedure which takes........Wait for it........30 minutes.
Defiantly need some work in this department for sure because its dead boring and it does not have to be this way if Microsoft don't have the same issues.