Strange Line Report

A friend of mine has been trying to get broadband since January. He doesnt live a long way from the exchange but his telephone line was in a bad way and couldnt support broaband. After nearly a year of phones calls to his ISP etc etc, BT attended site and performed some work to rectify the problem, they were up poles and and all sorts. His ISP, Wanadoo, have informed him his line is now ready to support broaband and was active so I tried to set it up for him but couldnt get his router or USB modem to sync.

A phone call to Wanadoo confirmed that they have activated the line but couldnt do a line test for 5 working days due to some sort of system issue (AKA Christmas).

Thats the background, on checking the line on the BT checker and http://www.prodigynet.co.uk/menu.php?page=support/adsllinecheck I get the following

BT Checker:

Check availability - results

Note: Our Records indicate that you have a product or service supplied to this line that is currently incompatible with broadband. You will need to have the product or service ceased before broadband could be provided. If you place an order before the incompatible product or service has been ceased then the order will be rejected.

Prodigynet:

Line status

This line has a Shared Metalic Path Facility (SMPF) on it - either the broadband or phone service utilises an LLU service while BT provides the other service normally.

Current Service Provider : <Please login for this feature>

These results seem rather bizzare, the prodigy checker mentions only 1 Dslam at his exchange so I assume it doesnt have LLU either, can anyone make any sense of this for me?

Many Thanks,

Paul

Not sure about the second response, but the BT one is standard if there is a BB service already enabled on the line. What you probably have is what a friend had - bad connection causing synch to fail, but service still live on the line. They had to get BT out to fix their internal wiring (landlord had moved the main socket DIY instead of getting a pro to do it) before they could get BB.

I suspect both responses mean the same thing - it's on at the exchange, regardless of whether he gets synch. I'd say the onus is on the ISP and BT to get it working ASAP and he should insist on a suspension of payments until they do.

My Line status with ADSL

Line status

This line has ADSL fully installed on it. There are no open orders currently on this line.

Current Service Provider : <Please login for this feature>

I always thought that the incompatibility bit referred to DACS on the line, and perhaps the second message also indicates that.

Strange that if this is the case that BT allowed an order to be placed.

I didnt think it was the standard message you get if broadband was already on the line, the statement on the checker confused me by using the word incompatible:

"you have a product or service supplied to this line that is currently incompatible with broadband"

This suggests that it cant support broadband for some reason rather than its already on there. If it is the standard message for broadband already on the line I suggest to BT it perhaps needs rewording :P

Paul.

Mine comes back with the same message and I've got a 4M connection that's fine. Hence why it appears to be a standard message.

Just checked mine and I dont get that message, I get the "your line should support upto 8meg etc etc. I've got working broaband on my line too.

Whats the difference between yours and mine I wonder, perhaps its just an error on BT records?

Paul.