MAC Code without broadband?

Hello

Around 6 or 7 years ago my Son had broadband enabled on our line when ADSL was still being trialled by BT and was cancelled when he moved out about a year later, removing ADSL from the line.

However there still seems to be a marker on the line as the number is still showing as having ADSL enabled and is thus preventing a new broadband order.

Any ideas how to get the marker off?

Cheers.

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