Second Hop Of Tracert Is............... ?

The following trace is typical of what i get lately
What i wish to know is whats causing the problem
Isnt the second hop from me to my exchange?
I have the connection plugged into the test socket behind the faceplate
What i really want to know, i guess is what can i do to impove this. Pages load slowly, but once i download anything, it goes fine once it gets going, although slow to kick in at first and "choppy" throughout

In reply to:

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Tracing route to www.jolt.co.uk [82.133.85.65]
over a maximum of 30 hops:

1 91 ms 99 ms 99 ms BeBox.config [192.168.1.254]
2 * * * Request timed out.
3 23 ms 22 ms 22 ms 213.161.72.69
4 22 ms 22 ms 23 ms so-0-0-0.mpr1.lhr2.uk.above.net [64.125.27.225]
5 23 ms 23 ms 22 ms gxn-pi-above-1000Mbps.lhr.above.net [209.249.203.138]
6 26 ms 39 ms 25 ms g1-1-6.ar01.tn5.bb.pipex.net [62.72.140.142]
7 23 ms 23 ms 23 ms ge-0-0-0-3801.jolt-gw.cust.pipex.net [212.241.241.14]
8 24 ms 22 ms 23 ms secure.jolt.co.uk [82.133.85.65]

Trace complete.

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do not worry * * * just tells you that hop doesnt reply to ping requests

the Be routers ( DSLAM ?) usually have a very low % return on pings, in this case you were unlucky and get none.

What are your DNS servers.

You can get them by doing an ipconfig /all at the DOS prompt.