�125 to rejoin BT!

Hi all, I've moved into a new flat and after a bad experience with Virgin/Telewest, I want to set up a BT phone line (or anyone really, the phone line won't be used) and Be Unlimited broadband.

I rang BT who told me my flat has been LLU and that it would cost me �125 to have an engineer vist my property and "fix the cables" in order for my phone line to be connected.

As I understand it, LLU means that another company has assumed control over my phone line and could potentially even offer me a better deal on my landline than BT. However, I have no idea who this company is or how to find out! Does anyone have any suggestions?

Thanks!

Could try
http://www.samknows.com/broadband/search.php

Thanks greyposter, I entered my postcode and found a list of 4 operators in the "LLU operator presence" catagory.

Do I need to ring each of these operators up individually in order to determine which one previously supplied the telephone to my flat and who should be able to reconnect me for free?

NOTE: ONLY LLU PROVIDERS DOING FULL LLU will do what you desire.

Which is basically Talk Talk.

As the new user of the phone line of the flat an activation charge will apply, just some forego this and tie you into long contracts or big bundles to get this money back.

If BT won't budge on the �125 reconnect fee, you could get the Post Office to provide the phone service, they charge �99 and you would still be able to get Be broadband. You could always try to haggle a little with BT, perhaps asking if they would reduce or waive the reconnection fee if you agreed to a longer contract than the standard 12 months. No harm in asking. I don't know how much discretion, if any, the sales agents at BT have so even if one says no it might be possible to try again and speak to somebody else and get a different answer?

Regards,
Steve

Try the phone co-op - http://www.thephone.coop/residential/linerental/installreconnect.html , �40 for LLU conversion.

Edited by deleted (Tue 01-Jul-08 16:04:43)

BT have a �30 connection deal at the moment - http://tinyurl.com/5no6sc . Just quote the publication no and you should get it (18 month contract + other bits and pieces).
AFAIK Talktalk can't/won't reconnect even their own lines so you would have to go back to a BT line anyway.

I tried using this and the original person I spoke to told me that his department didn't deal with this, although they did recognise it as a valid offer, and I was told that I needed to be transferred to another department.

The next department told me that this was valid only for people moving from cable back to BT. I told them that I didn't see that anywhere on the T&C and he told me that that was their final decision and that I didn't qualify!

So tell them you have cable...they can't check!

Someone in the last couple of weeks mentioned "return to donor" which was a magic phrase that got you back to the original phone line provider (ie. BT) for either free or maybe a lower price.

If you search the forums for it you may find some clues. I think it was a ofcom wheeze to stop people being punished for trying other suppliers. Good Luck.