Any thoughts?
Incident Ticket: 3143 - Major Upgrade to Broadband Network
Incident Start Date: 18 Mar 2009 at 12:54:00
Planned Close Date: 30 Mar 2009 at 10:00:00
Next Update: at
Affecting: Planned Maintenance DSL National (Planned Maintenance)
Description: Our supplier will be undertaking a major upgrade to their broadband network in order to improve performance across the whole of the UK. This work is due to commence on Monday 23 March and continue daily until Friday 27 March. These improvements will take place in two key stages which are detailed below:
1. From 11:00-15:00 on each week day some customers will see a temporary loss of service for approximately 2 minutes. This work has to be completed during the day due to the logistics of the upgrade work involved.
2. From 00:01-08:00 (approximately) on Tuesday 24 March the majority of the upgrade work will be completed across 800 exchanges throughout the UK. This could potentially affect your service for up to 6 hours.
Due to the huge scale of the work involved we are unable to provide specific notification of precisely which exchanges will be affected and when.
Please accept our apologies for any inconvenience this work may cause you.



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