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Standard User deleted
(deleted) Thu 24-Sep-09 22:54:00
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ADSL provide but BT fault on line (no dialtone)


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I've got 2 phone lines, with ADSL (Plusnet) on the second line, which was formerly a business line. I'm now retired so have no need of the 2nd line.
Have asked my provider (Plusnet) to migrate ADSL to my main line; this is scheduled for tomorrow (Friday 25th).
Unfortunately this main line has tonight developed a fault (no dial tone). BT fault report shows that fault is within the BT network, with an expected fix date of 28th (Monday).
Will the ADSL provide fail?
Or would you advise that I request the provider to postpone this until the fault is fixed?
Standard User MHC
(legend) Thu 24-Sep-09 22:57:27
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Re: ADSL provide but BT fault on line (no dialtone)


[re: deleted] [link to this post]
 
If you ask for the migration to be postponed, it could all go pear shaped and you could end up with more problems!

You may need to accept that you could be without an ADSL connection until Monday.





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M H C


taurus excreta cerebrum vincit
Standard User deleted
(deleted) Thu 24-Sep-09 23:24:36
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Re: ADSL provide but BT fault on line (no dialtone)


[re: MHC] [link to this post]
 
Thanks, I'll leave and see what happens.
(But I'll dig out a modem cable just in case)


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Standard User MHC
(legend) Thu 24-Sep-09 23:55:32
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Re: ADSL provide but BT fault on line (no dialtone)


[re: deleted] [link to this post]
 
You may find that when they make the connections in the exchange it may solve the problem or flag it up immediately and get it solved.





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


M H C


taurus excreta cerebrum vincit
Standard User deleted
(deleted) Fri 25-Sep-09 20:50:20
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Re: ADSL provide but BT fault on line (no dialtone)


[re: MHC] [link to this post]
 
All credit to Openreach. Fault was sorted, and ADSL active on new line, by mid-day, including removal of a dacs box.
Standard User deleted
(deleted) Fri 25-Sep-09 21:58:54
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Re: ADSL provide but BT fault on line (no dialtone)


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Good news. smile
Standard User deleted
(deleted) Sat 26-Sep-09 14:51:16
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Re: ADSL provide but BT fault on line (no dialtone)


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Hi m044,

Glad to hear ADSL is active on new line, if you encounter any problems on Monday please let me know and I'll get it sorted. smile

Regards,
Jon.

BT Support.
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