Virgin Media 50Mbps

I've just signed up with the VM claimed 'near' 50Mb package only to find performance considerably under at 19Mbps - Is this acceptable?

see: http://www.thinkbroadband.com/speedtest/results/id/1...

What have others found?

http://www.thinkbroadband.com/speedtest/results/id/1...

Presumably its still a contended service so throughput at busy times will be less than maximum. Try later tonight or early in the morning.
I suppose its not inconcievable that they have put you on a 20 Mbits service in error?

http://www.updn.co.uk/


go to the above site..do 10 tests and see what average speed test result they give you...

to be hounest iv said this before regarding tbb speed test results on 50mb....there to say the least a bit eratic and all over the place..esp at peak times...



good luck ..

The best speed ive had out of the TBB speedtester is the one i just done

http://www.thinkbroadband.com/speedtest/results/id/1...

Its NEVER got that close to 50mb.. avg speed from the TBB tester is 20mb

That site's sample is too small, 11.8MB is over in 3 or 4 seconds even on a sub-optimal 50Mb service.

More likely OP needs to do some tweaking, or test elsewhere, or, or...

Well I signed up and had it installed 17th Nov. was still not right on the 29th (a date when promised all faults be ironed out) I cancelled the upgrade on the 30th because I didn't want to be tied in for another 12 mth contract xxl pakage.

Stil got 50meg modem though but still get drop in speed from 17.5/19.3 down to 2mg used updn and got average 3meg the other night, rang VM they said seemed ok tried again was working at 18.m meg

I signed up to their 10mb fone and tv. Max I got for the trial period of 28days was 2.4mb. Day of cancellation, I done speed test and and got <1mb. They said they will send engineer now to check, but I wasn't having it. They had a chance to sort out the problem when the phone and the tv were not working - took them 1 week. I was signing up for phone and broadband but I was offered TV for £5 extra, said I would get lots more channels. SInce I did not access to the net, I took their work for it. I can get the same number of channels through freeview - why was I sold something I was getting for free? So first I cancelled TV, Broadband and phone was working out more expensive (£6) than on a BT line of upto 8mb, so I cancelled that them too. I was told I would be sent a modem only as I was saying to the sales person, why not activate the broadband and tv with the equipement I already have in the premises i have moved into, and he its complicated and it doesn't work that way. I was sent a set-top box and a router, in their box of tricks I DID NOT ASK for and they wanted to charge me for it, if I did not send it back. They sent the modem, set-top box and router in 1 sealed box and 1 delivery. she said theysent two seperate deliveries. She then said someone would come and pick up the set-top box, and I said I will give them the whole box of tricks I had received it and it was going round in circles and she was getting angry and I too was arguing about it. Asked to speak to the manager, I was told the manager will ring me back and an hour later the phone is also dead, how is the manager meant to ring me back?????????

VM advetises high speed through fibre optic. BUT NO ONE WILL GET THE HIGH SPEED AS FIBRE DOES NOT COME TO YOUR PREMISES. And if it did, you will be charged al lot lot lot higher for the service. You get cooper wire to your premises same as BT lines and so there is a variation of speed, further away from the exchange, the slower it is.

This is the time when many people sign up for package deals, but be careful, record you conversation, as I did and when I mention this at the time of cancallation, wasn't interested in knowing what had been said, at the time of signing up. Bunch of lairs. I had virgin via BT years ago, service and realibility was bad and it hasn't changed. Emails to virgin took takes 5-7 days to reply. Being a PC enginner I DO NOT RECOMMEND VIRGIN TO ANY ONE and if someone did ask about VM I SAY THEM STAY WELL AWAY!!!!!!

VM advetises high speed through fibre optic. BUT NO ONE WILL GET THE HIGH SPEED AS FIBRE DOES NOT COME TO YOUR PREMISES. And if it did, you will be charged al lot lot lot higher for the service. You get cooper wire to your premises same as BT lines and so there is a variation of speed, further away from the exchange, the slower it is.

If you are going to try and have a go at a provider, at least get things correct. VM use a fibre to the cabinet style system, with the last few hundred feet using co-ax for TV/broadband, and a copper pair like BT for JUST the phone line.

The distance of the co-ax is such that connection speed will be what you see. The speed seen with downloads will be down to the usual vagueries of congestion, router, pc etc NOT the length of the line as you suggest.