In reply to a post by Anonymous:

http://img696.imageshack.us/img696/2307/tinternet.png


restarted router, no help!

Can you get your line stats from the router and post them here

135kbps is susspicious. I wonder if there has been a low sync event or intermittent connection which has resulted in the profile being dropped to 135kbps (the lowest it can be). The profile has since risen to 1750kbps but something has not updated and its still stuck at 135kbps.
Afraid you need to go back through the broadband helpdesk to look into this.
Or post in the BT Broadband section (after registering on this site) and one of the BT Care reps amy help you out directly.
Edit: BT Care has already responded.

Edited by deleted (Sun 13-Dec-09 17:27:01)

Hi Anonymous,

There does seem to be an issue with your throughput as the guys on here have kindly advised. Feel free to drop me an email to [email protected] and I'll get this sorted out for you. Please include your account details in order for me to carry out some diagnostics on the circuit to identify the cause of this issue.

All the best,

Robbie

how do I get the line stats ?

Look at the first reply you got.

In reply to a post by Anonymous:

how do I get the line stats ?

From the link in this post.

On the LLU your friends are wrong.

BT Total who you use have a system of traffic management that is used to stop one person hogging all the capacity at peak times, BUT THAT IS NOT LLU.

LLU is what firms like Sky, TalkTalk use to provide their services, and means they buy less from BT, i.e. just a basic copper line, rather than a full end to end BT service.

Hey its Lewis returning back again, to post my internet has gone back to normal for some reason. This is a what happens when my download speed goes down, it comes back after 4 to 7 days later. It went down on Thursday, and has now gone back to normal download speed. Thanks for everything though, and although its gone back to normal, I have to get to the bottom of this!

In reply to a post by Anonymous:

Hey its Lewis returning back again, to post my internet has gone back to normal for some reason. This is a what happens when my download speed goes down, it comes back after 4 to 7 days later. It went down on Thursday, and has now gone back to normal download speed. Thanks for everything though, and although its gone back to normal, I have to get to the bottom of this!

Sounds like an IP Profile drop.

The question is why are you getting the low speeds that cause it. On the BT speed tests the sync was low as well, so that's what you have to trace.

Edited by RobertoS (Mon 14-Dec-09 22:36:47)