In reply to a post by RandomJointer:

.......

Fact is Openreach clear more faults in 40 hours than GP's can even appoint in 48 hours.

I think the numerous forum posts from the past and waiting on repairs, installs and missed appointments would see that different.

Whos figures are you using for these FACTS, Openreaches own I BET?

indeed, things go wrong, happens to all telecom companies.

the problem is how the fault resolution process works.

In reply to a post by CARPETBURN:

In reply to a post by Ignitionnet:

Openreach do not do DSL, with the exception of the VDSL cabinets, they do the copper lines. All exchange DSL switches, DSLAMs / MSANs, 21CN kit, etc, are all serviced by BT Wholesale.

Thank you for that information

Ah I should mention with the obvious exception of LLU kit.

Openreach provide the power for the LLU and Wholesale along with the fibre for the backhauls but that's where their involvement ends.

This was one of the regulatory concessions for NGA / FTTC - allowing Openreach to operate 'active' equipment for the first time, previously it was all media converters such as fibre NTEs, passive copper loops, etc.

In reply to a post by Rich44:

Why is it always Openreach that is sent to customers premises when an ADSL fault is logged?

Because by then Wholesale shouldl have checked the MSAN / DSLAM and reported that there's no fault on it leaving just the bit in between that and the customer equipment, the Openreach maintained copper plant.

In reply to a post by CARPETBURN:

In reply to a post by Ignitionnet:

In reply to a post by CARPETBURN:

Id also love to know a backup plan for when im working at home and my ADSL goes down for a reason beyond my control and my ISPs........ Im all ears on that also.

In my case said backup consists of Virgin Media's cable service.

Even if that were to go wrong at the same time as my DSL I can tether my 3G phone.

Another option is to order ADSL on two lines either from two different LLU operators or an LLU operator and BT Wholesale.

Why is Virgin Cable your backup service? Doesnt it run faster than your ADSL?

Oh and again hardly reliabe backup plan considering they only cover around 50% of the country.

It's perfectly stable for my needs and the option of LLU and BT Wholesale is available to between 80 and 90%.

The cable is faster yes but I only really use it as backup and if anything really really large needs downloading. It's a backup due to a few service issues.

In reply to a post by Rich44:

If someone burns the exchange to the ground LLU and BTW won't help, but then again that's fairly rare....

Yes well that would also take out any BT tailed leased line. Have to draw a line at some point between robustness and convenience. If concerned about events as unlikely as that one would be purchasing two leased lines from two separate operators such as BT and Virgin Media using diverse fibre routes one leaving via the north of the building and one via the south and neither running down the same or neighbouring ducting at any point.

But then again if there was a nuclear strike none of that would matter anyway...
As you say.. there is always a point that the line gets drawn... and usually more money means it takes longer for the line to be drawn.

In reply to a post by Pgre:

Just wondering about talk talk.. we can't really say they aren't aggressive.. ?
I have not yet had BT almost making me stay or move to them with the same tactics as Talk Talk.

But again... issues with many companies just don't think BT is really any worse... everyone wants profits and if your a publicly traded company thats really all that matters (sad I know but its capitalism!)

RE: Sky... They don't really have any competition really... since unless your in a VM area you don't have much choice I guess.
You could say that about BT.. but not so much so now with the LLU's.

Lets hope the FTTC roll out continues around the county quickly so those on the forums here who had had issues get some better connections.

Hi, there is a TV service in direct competition with Sky and Virgin, take a look at FreeSat the picture quality is outstanding with about 157 channels. I would be very worried if I was Sky or Virgin and providing a TV service.

http://www.freesat.co.uk/index.php?page=Home&PHPSESS...

http://www.which.co.uk/advice/freesat-digital-tv/fre...

http://www.joinfreesat.co.uk/

http://www.humaxdirect.co.uk/product.asp?ProdRef=100...

In reply to a post by E7er:

In reply to a post by Pgre:

Just wondering about talk talk.. we can't really say they aren't aggressive.. ?
I have not yet had BT almost making me stay or move to them with the same tactics as Talk Talk.

But again... issues with many companies just don't think BT is really any worse... everyone wants profits and if your a publicly traded company thats really all that matters (sad I know but its capitalism!)

RE: Sky... They don't really have any competition really... since unless your in a VM area you don't have much choice I guess.
You could say that about BT.. but not so much so now with the LLU's.

Lets hope the FTTC roll out continues around the county quickly so those on the forums here who had had issues get some better connections.

Hi, there is a TV service in direct competition with Sky and Virgin, take a look at FreeSat the picture quality is outstanding with about 157 channels. I would be very worried if I was Sky or Virgin and providing a TV service.

http://www.freesat.co.uk/index.php?page=Home&PHPSESS...

http://www.which.co.uk/advice/freesat-digital-tv/fre...

http://www.joinfreesat.co.uk/

http://www.humaxdirect.co.uk/product.asp?ProdRef=100...

Picture quality on Sky and freesat is identical.

In reply to a post by E7er:

Hi, there is a TV service in direct competition with Sky and Virgin, take a look at FreeSat the picture quality is outstanding with about 157 channels. I would be very worried if I was Sky or Virgin and providing a TV service.

FreeSat is not in competition with Sky or VM. Freesat is a not-for-profit service that exists solely to fill in a few not spots created by DSO (Digital Switch Over). It's just another way to access the same (slightly fewer in fact) free channels that you can view with a Sky box.

It does have some advantages but the only ones of any significance are:

* A Freesat HDR will record without a monthly subscription.
* The EPG only includes things you can watch (Freesat from Sky gives you the full Sky EPG and some people hate seeing all things they can't watch).

There are rumours of a new competitor to Sky/VM called 'Real Digital' but so far nothing concrete has been announced. Supposedly it offers a true 'smorgasbord' experience which would allow people to only pay for what they want rather than having to pick a package which usually includes things you never look at.

Freesat could have been much more but unfortunately the BBC stymied any attempt to add a CA module to the system so Freesat is restricted to FTA channels. That means there's a number of free channels it can't provide (Five was one until a special deal was struck) and almost no space available for HD content. It's a bit of a pity but to be fair Freesat never really claimed to be anything special. It's just there so that those on the secondary DTT transmitters can have more than the basic dozen channels if they wish.

Edited by Andrue (Mon 22-Mar-10 15:08:52)