BT Line Question?

Hi all

I am a new member on this forum and would really appreciate some advice please!

I was with BT (broadband/vision/phone) until a few months ago, but unfortunately I was payed off from my job during this time! So I missed a payment with BT as there was no way on earth I could have payed the bill at that time!

So I called them not expecting much in terms of flexibility with payment options, but too my suprise the nice lady said if you pay the bill in two weeks I would not have my service cut, which was great, Ha what a joke next day my phone was on incoming calls only then a week later my broadband was gone too!

By the time the two weeks had come the bill was now triple what I was due before? So after phoning again and getting no where I got fed up with it and heard nothing from them until about 4-5 weeks later I got a massive bill like £500? So its been a few months now and I am back in employment and now have consolidated the debts into a single payment I accrued being unemployed!

Initially when I signed up too BT I paid £130.00 to have a new line put in!

So my question is can I sign up with Talk Talk or something now on the line? ( If I plug a phone into the line I get the dialing tone and if I do a line test I get a number quoted back but it is not the original telephone number I was given by BT) Talk Talk are on my towns Internet exchange so will they reconnect the line?

Sorry about the life story, but would appreciate any advice, its quite embarrasing when you have lost your job and your family tries to call you and cant get through because BT didnt keep there word!

Anyway thanks in advance!

why not plug the number into Talk Talk's web site and see what it says.

Thanks for the reply! When I try my original number and the new one from the line test it just returns saying Talk Talk cant find the numbers in its database!

Thanks!

try the new lines number
http://broadband.talktalk.co.uk/newlines

Thanks mate!

Will give them a call tommorow, even the BT line check online says the numbers are not valid?

Cheers!

the numbers are only valid when there's an active account on them. The new lines people will prob work from the address but may use the currently reported number too.

Hi

I called Talk Talk today and they gave me a date for an engineer to visit to activate the line and an order number! I am just hoping my credit score will be ok after the last few months of hell I have had!

Thanks again!

Hi I received two e-mails from Talk Talk, one saying the engineer will be out and the other confirming my order!

I was just wondering will I run into any problems with the engineer trying to reconnect the line as they just asked if I had the master socket in my house, and I didnt bother going through the BT experience?

Also they give you a wireless router with the package, am I right in saying this will need to be cable (ethernet) connected to my PC anyway! As I was wondering what would bring the best speeds (stay with ethernet or go wireless which would mean I would have to buy a wireless adaptor) If they both perform pretty much the same then I save cash on the wireless adaptor as its not included!

P.s I am a desktop user!

Thanks again for the help!

Wired (ethernet) connection will almost always be faster than wireless. If it is easiest to wire it then that would always be first choice - wireless should be used where wiring is difficult or portability is required.

Ok thanks for that!

liking the quick replies on this site! Good show!