Openreach replaces overhead cables, now no internet.

Openreach have just a few days ago replaced a small section of over-head cable with new cable underground. The phone line in question no longer syncs. Although right on the limit of receiving broadband it was connecting before.

The old cables have gone so BT can't put it back how it was. Seems BT have wasted a lot of money moving the cables to stop them being damaged by trees but have replaced them with much lower quality cables.

A BT engineer should be coming out this week but a date is yet to be confirmed.

What's the best course of action if the BT engineer fails to get their broadband working again?

In reply to a post by 5km:

Seems BT have wasted a lot of money moving the cables to stop them being damaged by trees but have replaced them with much lower quality cables.

Presumably your telephone still works and that's all BT really need to do. If the new cable is going to minimise call-outs then it's good value for money.

What's the best course of action if the BT engineer fails to get their broadband working again?

Talking to your ISP is about all you can do. Unfortunately BT are under no obligation to provide telephone lines capable of broadband so they are within their rights to just withdraw the service and tag your line as incapable. Then it's case closed until/unless their operating license is updated to more accurately reflect the needs of the 21st century.

Edited by Andrue (Mon 05-Jul-10 21:11:26)

are you sure the right tel no is working in this house ?

as the saying goes KISS lol

Yes as it was that number I received the call from about the problem. It's only been about 3 months since I originally got their broadband working so it is quite annoying this has happened.

This just highlights the fact that a line that once supported broadband will not always do so.

Makes me wonder how they match the wires up when installing a new cable bundle for several houses. Guess they just cut the old cable and randomly join with the new cable then work out which goes where at the exchange. This method could explain how they have ended up with a poorer line because they are affectively on different pair all the way to the exchange now.

'Makes me wonder how they match the wires up when installing a new cable bundle for several houses. Guess they just cut the old cable and randomly join with the new cable then work out which goes where at the exchange. This method could explain how they have ended up with a poorer line because they are affectively on different pair all the way to the exchange now. '

Shows how little you know, doesn't it !

There are codes to be followed, this way you joint the right pair back through. This is also the basis for the poster 'Random Jointer's pseudonym, it's an engineers in joke.

Well perhaps if you know how it is done why don't you explain?

OK.

Cut back the sheathing to required length, about 250mm, Carefully seperate the units (units of 10 pairs) and tie off with the coloured whippings. (blue, orange, green, brown, slate, etc). Carefully split each of the pairs apart in their units. The first five pairs will have a white A leg, and the second, red. Once all ready to go, start crimping them through... pair 1 to pair one of the other cable, etc, etc, etc .........

When done, fit suitable closure, and jobs a good 'un. It's all in the preparation.

You forgot the finishing touches - get boots liberally covered in mud ready for the next job in case it is a house call (based on my own experience of BT engineer visits).

Well Openreach are saying that they can't get it to sync. They have suggested changing to a fixed 0.5Mbps service but I fail to see how that will help after all it never connected at more than 288Kbps on ADSL MAX.

Guess they will have to go without broadband until ICS get their act together.

*UPDATE*

Now their phone service is experiencing noise problems and another BT engineer is coming out on Monday.

Edited by deleted (Sun 18-Jul-10 18:22:17)

Lets hope it's just a dodgy crimp - it could be.

When BT did a similar job in my road, I saw the blokes packing up to go home, but my business line was as dead as a dodo. I rushed up the road and asked them if I should have a dialling tone on my business line (thinking they may not have finished), and they had to go round to find the bad connection. It took them about 20 minutes, but they found it.

Edited by deleted (Mon 19-Jul-10 08:36:26)