BT Infinity

My local BT engineer and the BT engineer in charge of my area has confirmed that my exchange and local cabinet has been upgraded to provide BT Infinity. They have even told me the new speeds I can expect.

However, despite my wish to purchace it (my current connection is sub 350 mbps) I am told that it will not be offered to my street and I can get no reqson ather than "the computer says 'No' ".

Their stance is utterly illogical. I am totally at a loss now as to how to progress matters and wonder if others find themselves in the same position.

Are you sub 15Mbps for Infinity?

If so, like me, BT will not accept the order.

Crazy !

Other ISP's though can get orders through

BT appears to be better priced for FTTC, so I'm hanging on to see if and when BT lowers the threshold (I think I read that you were trying to get confirmation of if and when this may happen).

Anything better than my 1.5Mbps would be welcomed. Curently the BTW checker says I would get 14.6Mbps, but BT still refuses an order.

Same here. I live in Dartford and across the M25, the houses can get BT infinity. The Block of Flats I live in have the cabinet installed but I can't order infinity. Shame on you BT for not offering the service despite putting the infrastructure in place.

It may be a local cabinet, but is it the one that feeds your property?

Close to here there is a cabinet outside a group of houses but they are fed from a cabinet aound 500m away. The new cabinet was installed to provide services to a new estate of around 200 houses.

My apologies.

My original post said "(my current connection is sub 350 mbps) "

I should have said 0.35 MBPS.

Massive difference and explains why I am desperate to get Infinity.

Thermal

Definately "My" cabinet and details confirmed by engineer when cheching why me speed was so slow

My apologies G3UZF

My speed is well below 15mbps at less than 0.35 mbps (incorrectly stated in my original e-mail) BUT Chief engineer said I would get 5.3 mbps with infinity. A massive increase in speed and well worth the extra money.

Agreed Crazy !!!

Very Interesting My Saffron.

Any suggestions who I should approach.

Thermal