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Standard User PiKe
(knowledge is power) Tue 09-Nov-10 13:30:51
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Tree branch resting on phoneline


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Just wondering who I should contact regarding this issue, the council or BT?

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Standard User AEP
(committed) Tue 09-Nov-10 13:35:52
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Re: Tree branch resting on phoneline


[re: PiKe] [link to this post]
 
I'd be inclined to phone BT and see what they advise.
Standard User PiKe
(knowledge is power) Tue 09-Nov-10 13:36:35
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Re: Tree branch resting on phoneline


[re: AEP] [link to this post]
 
I was hoping to avoid that as I don't fancy my chances at getting through to someone who gathers what I'm talking about.

It's not my own line if that makes any difference, just one I believe feeds my pole.

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Edited by PiKe (Tue 09-Nov-10 13:37:13)


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Administrator MrSaffron
(staff) Tue 09-Nov-10 13:37:13
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Re: Tree branch resting on phoneline


[re: PiKe] [link to this post]
 
A google found 0800 917 7381 which appears to be Openreach External Network Arrangement team, who will arrange a visit or prune tree just enough.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User PiKe
(knowledge is power) Tue 09-Nov-10 13:40:00
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Re: Tree branch resting on phoneline


[re: MrSaffron] [link to this post]
 
Just tried it, there is a just a recorded message about pole objections then I am cut off.

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Administrator MrSaffron
(staff) Tue 09-Nov-10 13:46:59
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Re: Tree branch resting on phoneline


[re: PiKe] [link to this post]
 
Tried the openreach contact us via their website. Found some suggesting that as a direction

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User PiKe
(knowledge is power) Tue 09-Nov-10 13:58:35
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Re: Tree branch resting on phoneline


[re: MrSaffron] [link to this post]
 
Emailed them, cheers.

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Standard User MHC
(legend) Tue 09-Nov-10 14:33:20
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Re: Tree branch resting on phoneline


[re: PiKe] [link to this post]
 
It is the tree owners responsibility - but BT will be proactive and deal with it, if they can, as it will cost less than a line repair.

From experience though, the council will just say "so what, not a problem ..." and ignore it - or they would around here. Recently we told them every month for 6-9 months that a tree (on land they are responsible for) was gradually toppling over - they even wrote to me saying it was safe. Then one day, as forecast it came down - narrowly missing several vehicles and blocking a main road! Councils in general tend not to tackle small issues until they become major problems with a massive increase in cost.





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Standard User PiKe
(knowledge is power) Tue 09-Nov-10 14:43:53
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Re: Tree branch resting on phoneline


[re: MHC] [link to this post]
 
Do you know if telephone poles are numbered sequentially? Trying to figure out if the cable in question is feeding ours (underground).

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Standard User Rockh
(eat-sleep-adslguide) Tue 09-Nov-10 15:54:11
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Re: Tree branch resting on phoneline


[re: PiKe] [link to this post]
 
They should have a number tag on them stating the pole number or a DP number.

Dave
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