broadband

Hi all can you help me out .. im with bt and have been for a few yrs now , i have had no problems up untill 10 days a go when my speed went to nothing just about . i have had engeneer out ect he said nothing wrong with line or exchange its higher up who supply bt and it will be sorted today .. well its not and they said it was all ok and its not now there saying something about its at the exchange im well confused . I said i want to cancel he said to give them 1 more day and if we can get it back better untill its sorted would that be ok and if its un repairable then ok you cancel .... unrepairable ???

Would i have this problem if i went with some one else as its a bt line . or would i get better internet hows it work ? or if there is a fault would that mean there would be a fault if i changed to some one else ..
thanks any help would do

It's hard to tell where the problem is from what you have said.

You say your speed has gone to rubbish. I assume you mean the speed things download. Lots of things could cause that.

To get us started, please can you run the BT Performance Test and copy and paste the full results. (Miss out the garbage at the bottom of it about contacting your ISP and so on).

We can also check for some sorts of problems at your exchange. Can you put your phone number into this site and either post the URL of the result or just the Exchange code.

Don't cancel! That can cost you.

Edited by RobertoS (Wed 24-Nov-10 00:14:50)

hi it's so slow I can't get them I would have to to it in a morning when it's ok my speed is better then but dies as the day goes on . bt rang me today but no change he said my ISP or something is different and don't correspond with the others !! it's gone on now for nearly 2 weeks . I would cancel but I don't know if I would have this with some one else . I think surly it can't be that hard to sort , As now in a morn when most people are in bed it's fast like it should be but when people come home from work and start using it mine goes . This as never happened to me before . if I can get you them details later I will got to go work soon so can't now sorry . Do you think I'd have this with another supplier ? Thanks

http://www.samknows.com/broadband/exchange/SLWW

the exchange is Worksop it says and that's nearly
next door to my house .. it's close , very . I will get you the bt test later mate thanks

That's a good exchange to be on if you do decide to move - several very good ISPs.

But I'm a bit confused.

You say you are with BT. I assume that means the phone line, and I thought you also meant the broadband. But "bt rang me today but no change he said my ISP or something is different and don't correspond with the others !!" implies the broadband is with some other company.

Where the problem is can be different with different ISPs you see.

That BT Performance test always waits a minute or so after you put your phone number in before it starts the actual test. That's normal for it so don't think it has hung .

I'm no broadband boffin lol I was well confused my self with bt . my calls and broadband are with bt . all I know is what they tell me on the phone . bt ring me ask if it's better I say no they ring engineer then ring me back and tell me a load of you know what and this happens every night and I'm
still no closer to knowing what they are playing at after speaking to bt every night. so all I can think of doing is to cancel and go with sky or something . and this will be 2 weeks on Sunday . I could of changed by now and fingers crossed my Internet would work ok .

I will do the test later when I get in . I've done it several times but yesterday it would
not load up anything it was that slow . bt will be ringing tonight at 7 lmao again!! .. what could cause it to slow down in the evenings just like that after no problem at all since being
with bt for quite some time now. and why and how could
it take them so long to sort this . as I had an engineer out and he said exchange ok and my line it's one of the faster ones and it's higher up the problem . then they say no problem
higher up it's exchange . tue a line engineer was coming out between 1 and 6 so I took the day off work and guess what NO one turned up . so I'm feeling like they taking the #### now and are doing
nothing to sort . So I'm not very happy with them after all this .

FAQ


Test1 comprises of two tests

1. Best Effort Test: -provides background information.

Download Speed
196 Kbps

0 Kbps 21000 Kbps
Max Achievable Speed

Download speedachieved during the test was - 196 Kbps
For your connection, the acceptable range of speedsis 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :14332 Kbps(DOWN-STREAM), 828 Kbps(UP-STREAM)
IP Profile for your line is - 12000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 16.39:18.87:64.73 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

2. Upstream Test: -provides background information.

Upload Speed
621 Kbps

0 Kbps 828 Kbps
Max Achievable Speed

>Upload speed achieved during the test was - 621 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 828 Kbps


This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.


Please visit FAQ section if you are unable To understand the test results.








Notes:
The Download Speed is the average rate that was achieved during this test.

Notes:
Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.

Your IP profile is always less than the line rate and is normal on any network.

The Upstream Test rate figure quoted will always be smaller than the assured rate profile. This is because in order for the throughput to reach its destination, it requires an overhead which explains the difference between the two.


Notes:
If your download speed lies in this range then your connection seems to be working fine.

Notes:
The Download Speed is the average rate that was achieved during this test.

Notes:
Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.

Your IP profile is always less than the line rate and is normal on any network.

As they are saying, that is quite a short line, so should be fast. The download connection speed and IP profile are good, and you should get speeds near to the IP Profile at good times but quite a bit lower at busy times.

However 196kbps is a joke, as you say . (By the way, if you post any more of these test, the garbage after the UPStream IP Profiles isn't needed ).

It certainly looks like a BT problem, not one at your end, but we need to try and check it isn't anything of yours gone faulty.

You haven't got any new gear at home have you? Are you connected wired or wireless to your Home Hub?

What security have you got set on the Home Hub?

Does your (landline) phone work OK?

hi mate there's a couple of things b4 this happened my end are . I got some power Ethernet sockets that run in the mains . these have been in for 2 weeks and worked ok with no problems , but have took them off and it's made no difference so I take it it's not them. 2nd is before this went mad I painted the room unplugged every thing painted and put back , coincidence !! don't know but tried every thing new bt router I have spare into test socket no other wiring straight to Ethernet no wireless dnt know what else my end to do .. and still no good