New ADSL Required? - Change Of Office In Shared Building

Any help or advice on the following would be gratefully received.

I run a small company which rents an office room in a large office block - perhaps another 10 companies in this building.

We are moving from our 2nd floor office room to a new ground floor office room - in the same office building.

Our phone provider says the switch of service is quick and straightforward, and although not our ASDL provider, they suggest the ASDL move might be automatic as the phone line will be a simple change.

Our ASDL provider suggest that we need to cancel our existing ASDL, and when the new phone line becomes live, take out a new contract on a new ASDL line, which could take up to 15 days.

Who is correct ? Is it worth waiting to see if the ASDL is still there after the phone line switch? Do we need to cancel and agree a new contract ?

Thanks in advance

Neither of them is correct. Who is the ISP, who is the phone provider?

See http://www.kitz.co.uk/isp/housemove.htm

Demon are our ISP
XLN Telecom are our phone line provider (including line rental)

Thanks

just ask your phone provider for a internal shift of your phone line . no need to tell your adsl provider in fact best not to.

ill second that. an internal shift is far easier than a cease and re provide. and it will suit the engineer better.

moves like this have been a source of ongoing discussion but as my esteemed friend btbert suggested, an internal shift is the way to go.

after its complete then phone your cp up and say you need to amend your address.

then hey presto all is well, no new contract and minimum grief

The first 2 to reply are in fact correct, if it is in the same building then you need to order from XLN an internal shift (may be refereed to as line plant shift) and the broadband provider will have no interest at all, once complete as was said just contact the ISP and update the address.

But you need to make sure that the phone provider know you are ordering an internal shift, I have had dealings with that phone company before and you may need to tell them several times for them to grasp you don't want a cease and re-provide but an internal shift.

definitely the words to use are internal shift.

You need to ensure that the postal address isn't different though.
As long as this won't be different at the new location, an internal shift will be fine.

Some large, multi-tenanted buildings have different addresses for each of the occupants.
e.g. Different unit, sector or area No's, like flats within a block.

If the address needs to be amended in any way, an internal shift won't be possible.

yes it will !

got nowt to do with post code !

same building and DP and its a internal shift , i have done lots of them

as the saying goes KISS ! LOL

So moving from say, flat 1 on the ground floor of a block to flat 20 on the 5th floor in the same block will be an internal shift?