New ADSL Required? - Change Of Office In Shared Building

Any help or advice on the following would be gratefully received.

I run a small company which rents an office room in a large office block - perhaps another 10 companies in this building.

We are moving from our 2nd floor office room to a new ground floor office room - in the same office building.

Our phone provider says the switch of service is quick and straightforward, and although not our ASDL provider, they suggest the ASDL move might be automatic as the phone line will be a simple change.

Our ASDL provider suggest that we need to cancel our existing ASDL, and when the new phone line becomes live, take out a new contract on a new ASDL line, which could take up to 15 days.

Who is correct ? Is it worth waiting to see if the ASDL is still there after the phone line switch? Do we need to cancel and agree a new contract ?

Thanks in advance

Neither of them is correct. Who is the ISP, who is the phone provider?

See http://www.kitz.co.uk/isp/housemove.htm

Demon are our ISP
XLN Telecom are our phone line provider (including line rental)

Thanks

just ask your phone provider for a internal shift of your phone line . no need to tell your adsl provider in fact best not to.

ill second that. an internal shift is far easier than a cease and re provide. and it will suit the engineer better.

moves like this have been a source of ongoing discussion but as my esteemed friend btbert suggested, an internal shift is the way to go.

after its complete then phone your cp up and say you need to amend your address.

then hey presto all is well, no new contract and minimum grief

The first 2 to reply are in fact correct, if it is in the same building then you need to order from XLN an internal shift (may be refereed to as line plant shift) and the broadband provider will have no interest at all, once complete as was said just contact the ISP and update the address.

But you need to make sure that the phone provider know you are ordering an internal shift, I have had dealings with that phone company before and you may need to tell them several times for them to grasp you don't want a cease and re-provide but an internal shift.

definitely the words to use are internal shift.

You need to ensure that the postal address isn't different though.
As long as this won't be different at the new location, an internal shift will be fine.

Some large, multi-tenanted buildings have different addresses for each of the occupants.
e.g. Different unit, sector or area No's, like flats within a block.

If the address needs to be amended in any way, an internal shift won't be possible.

yes it will !

got nowt to do with post code !

same building and DP and its a internal shift , i have done lots of them

as the saying goes KISS ! LOL

So moving from say, flat 1 on the ground floor of a block to flat 20 on the 5th floor in the same block will be an internal shift?

So long as the property is on the same primary DP then it would be an internal shift.

In reply to a post by btbert:

yes it will !

got nowt to do with post code !

same building and DP and its a internal shift , i have done lots of them

as the saying goes KISS ! LOL

Has this changed?

Ten years ago or so I had first-floor offices in a building on the corner of a crossroads. My entrance door was the second down Street A. Address 1 Street A. My offices fronted entirely onto Street A.

Between that and the corner was a door to other first floor offices which had some frontage on A and some on Street B, the other road of the crossroads. The address of the other offices was 1A Street A, though the major frontage was Street B. The ground floor was a shop with frontage on both roads and a diagonal door at the corner. Address nn Street B.

The phone services to the building were supplied from an underground chamber in the pavement outside this building on Street B, serving several nearby premises, whatever you call such a box. The connections for this building went up the wall close to this to a junction box on the wall at first floor level on Street B.

My BT line phone was provided by a wire round the building from that box on the wall.

I wished to move to the larger 1A corner offices. That required the existing wire to me to be directed instead through the window frame next to the wall box.

BT insisted, over several whole calls, that £200 would be charged as external work was required. If it had been internal it would have been free. I could even, subject to obvious security implications such as the next tenants of 1 Street A ripping out apparently redundant wire in their offices, have had my existing line re-routed into the 1A offices for free. This would have been unsafe as I say, very messy, and a huge job compared to the hole through a window frame that was the correct solution.

On top of the other expenses involved that was the straw that prevented the move.