I've been chasing BT Openreach for an update at regular intervals - with no joy.
No reply to my emails!?
Sent one a week (polite notes) for the last 3 weeks and on the last one mentioned that it's annoying/frustrating not get any replies!
On the last one I said that I'll assume no one is reading my notes if I don't hear back and I'll start from scratch and open a new OR 'case'. I got a reply the next day saying the tree would be removed in the next 10 days - that was yesterday.
This morning the tree has gone
So 3 months later and many many emails and phone calls a 50' tree has been removed from the overhead cable.
There's efficiency for you - I can't see why sometimes people say BT Openreach have a bad reputation...