but why do you have to FIGHT for everything these days!

PROFIT and more PROFIT

Perhaps not all sorted yet...

The OR "Overhead Network Surveyor" who I met and immediately agreed the tree needs removing before bringing the line down and causing expensive repairs has phoned back (twice). Seems his bosses are still asking the same old questions and don't sound quite a keen as him (and me!) to resolve this

I left him with the "if OR don't do something it will break their kit" argument, which he agreed with.

On Saturday I received this email from BTOR:

The Openreach complaints group has been notified by the Plant protection officer at our engineering group has now obtained necessary legal permission to execute tree cutting and has submitted the necessary paperwork to have a job estimates raise for said work to be executed.

Sounded good

This morning I get a call from BT - "You need to ask the council to remove the tree"!

*sigh*
I explained it all over again and he's gone off to do some checking...

You could of course relieve your frustration by booking a week's holiday elsewhere, then before departing get as far up that tree as you dare and start jumping up and down until it brings the line down. Or for more leverage throw a rope round it higher up, tie the bottom, and jump up and down on the rope. Just get out from under quick as it drops!

Going by current progress I'm not sure one week holiday will do it!

Hurrah!

I've been chasing BT Openreach for an update at regular intervals - with no joy.
No reply to my emails!?

Sent one a week (polite notes) for the last 3 weeks and on the last one mentioned that it's annoying/frustrating not get any replies!
On the last one I said that I'll assume no one is reading my notes if I don't hear back and I'll start from scratch and open a new OR 'case'. I got a reply the next day saying the tree would be removed in the next 10 days - that was yesterday.

This morning the tree has gone

So 3 months later and many many emails and phone calls a 50' tree has been removed from the overhead cable.

There's efficiency for you - I can't see why sometimes people say BT Openreach have a bad reputation...

If its not service affecting then it is done on a lower priority.

Well done! You may now have post-traumatic stress symptoms. I suggest a bottle of champagne or at least a decent bottle of wine as a remedy.

Interesting, your final thrust that triggered action!

I wonder if "Openreach" is a typo for "Overreach"?

In reply to a post by RobertoS:

I wonder if "Openreach" is a typo for "Overreach"?

Don't know about that, but it's an anagram for "No cheaper"

LMAO. How long have you had that one hidden waiting for the opportunity?