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Standard User Technode_
(fountain of knowledge) Wed 23-Mar-11 18:56:20
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Re: Fallen tree on overhead lines - Openreach not interested


[re: b4dger] [link to this post]
 
but why do you have to FIGHT for everything these days!

PROFIT and more PROFIT
Standard User b4dger
(knowledge is power) Thu 24-Mar-11 09:01:54
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Re: Fallen tree on overhead lines - Openreach not interested


[re: b4dger] [link to this post]
 
Perhaps not all sorted yet...

The OR "Overhead Network Surveyor" who I met and immediately agreed the tree needs removing before bringing the line down and causing expensive repairs has phoned back (twice). Seems his bosses are still asking the same old questions and don't sound quite a keen as him (and me!) to resolve this frown

I left him with the "if OR don't do something it will break their kit" argument, which he agreed with.

Standard User b4dger
(knowledge is power) Mon 28-Mar-11 12:27:15
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Re: Fallen tree on overhead lines - Openreach not interested


[re: b4dger] [link to this post]
 
On Saturday I received this email from BTOR:

The Openreach complaints group has been notified by the Plant protection officer at our engineering group has now obtained necessary legal permission to execute tree cutting and has submitted the necessary paperwork to have a job estimates raise for said work to be executed.

Sounded good smile

This morning I get a call from BT - "You need to ask the council to remove the tree"! frown

*sigh*
I explained it all over again and he's gone off to do some checking...


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Standard User RobertoS
(sensei) Mon 28-Mar-11 13:03:28
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Re: Fallen tree on overhead lines - Openreach not interested


[re: b4dger] [link to this post]
 
tongue
You could of course relieve your frustration by booking a week's holiday elsewhere, then before departing get as far up that tree as you dare and start jumping up and down until it brings the line down. Or for more leverage throw a rope round it higher up, tie the bottom, and jump up and down on the rope. Just get out from under quick as it drops!

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.
Standard User b4dger
(knowledge is power) Mon 28-Mar-11 13:08:37
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Re: Fallen tree on overhead lines - Openreach not interested


[re: RobertoS] [link to this post]
 
Going by current progress I'm not sure one week holiday will do it! tongue

Standard User b4dger
(knowledge is power) Fri 20-May-11 16:16:57
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Re: Fallen tree on overhead lines - Openreach not interested


[re: b4dger] [link to this post]
 
Hurrah! smile

I've been chasing BT Openreach for an update at regular intervals - with no joy.
No reply to my emails!?

Sent one a week (polite notes) for the last 3 weeks and on the last one mentioned that it's annoying/frustrating not get any replies!
On the last one I said that I'll assume no one is reading my notes if I don't hear back and I'll start from scratch and open a new OR 'case'. I got a reply the next day saying the tree would be removed in the next 10 days - that was yesterday.

This morning the tree has gone smile

So 3 months later and many many emails and phone calls a 50' tree has been removed from the overhead cable.

There's efficiency for you - I can't see why sometimes people say BT Openreach have a bad reputation... tongue

Anonymous
(Unregistered)Fri 20-May-11 18:51:25
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Re: Fallen tree on overhead lines - Openreach not interested


[re: b4dger] [link to this post]
 
If its not service affecting then it is done on a lower priority.
Standard User RobertoS
(sensei) Fri 20-May-11 21:29:57
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Re: Fallen tree on overhead lines - Openreach not interested


[re: b4dger] [link to this post]
 
Well done! You may now have post-traumatic stress symptoms. I suggest a bottle of champagne or at least a decent bottle of wine as a remedy.

Interesting, your final thrust that triggered action!

I wonder if "Openreach" is a typo for "Overreach"?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Moderator billford
(moderator) Fri 20-May-11 21:38:20
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Re: Fallen tree on overhead lines - Openreach not interested


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
I wonder if "Openreach" is a typo for "Overreach"?
Don't know about that, but it's an anagram for "No cheaper" tongue

~~~~~~~~~~~~
Bill

[email protected] _______________Planes and Cars and ..._______________BQM
The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(sensei) Fri 20-May-11 21:49:37
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Re: Fallen tree on overhead lines - Openreach not interested


[re: billford] [link to this post]
 
LMAO. How long have you had that one hidden waiting for the opportunity?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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