what next help i'm new to this

Today my phone line was activated ive moved into a new home (woah it feels weird havent moved in 12 years) and my phone number was reconize online within 3 hours so ive ordered sky broadband unlimited online and would like to know how long and what happens now

You should get an email confirming your order with a few details in sky usually takes about 10days to become active on the line and they'll send you your router in the next few days you'll also get a welcome letter explaining exactly what to do etc one note do not plug the router into the phone line untill the day of activation.

Ash

may i ask why shouldnt i plug the router in until activation day ?

In reply to a post by acpsd775:

one note do not plug the router into the phone line until the day of activation.

Why not? What harm can it do?

I connected a Sky locked router (which I'd been sent by mistake) to my Orange BB line and it Sync'ed OK but, of course, did not authenticate. I then flogged it

Edited by XRaySpeX (Mon 28-Mar-11 22:25:44)

Im not 100% sure why your not meant to but it states in the sky welcome letter that you must not lol the only people who can actually answer that is sky them serfs

Ash

The only reason I know of, which I've seen with several migrations, is that the BT changes take place before the account is fully activated on the ISP's systems, and this has caused awful throughputs until a router reboot after the account is properly set up at the ISP end.

So maybe they have a similar constraint, or even cannot complete the setup if the line is in use when they try?

You may not know that a new broadband activation requires BT Openreach to connect the line from the user to the ISP/wholesaler DSLAM and the PSTN phone service at the exchange to the DSLAM as well, to get onto the subscriber line.

As I understand it, if the phone is being LLU'ed as well then the PSTN does not get connected to the DSLAM. It is up to the SP to separate the two at their end. I could be wrong there.

In this instance I assume the phone rental is staying with BT. If not, the OP is going to get a nasty shock unless he picks it up and gets that part cancelled.

I signed up on saturday 19th Feb, I was connected on the 7th March.

I received the modem router on the 24th Feb, in which I received the connection date of the 7th.

When I got in from work on the 7th, I unplugged the old modem, plug in the Sky one, and it was all working.

I dont understand you - The line has been activated and ive ordered sky broadband the order has gone through?

I was answering this question.

I did say a new activation could be similar to what happens with migrations. What I didn't say is that the "accounting" side of the account will be set up, but the broadband control side of it may not be.

It seems that often the ISP doesn't do that side of it until the forecast (by Openreach) activation date or perhaps sometimes until Openreach notify the ISP that the physical connections are in place.

What I don't know is what this broadband control side entails, but it will be things like setting/unsetting line caps and noise margins and so on. Maybe some line testing from their end.

So if you connect before when they say, even though Openreach may connect it a couple of days early, (which can happen if an engineer has to visit the exchange for some other reason), you can get wierd and worrying results.

All a bit of a grey area, but many people who have found their connection working before the expected date have found it rubbish until they reconnect at the right time.

I see so never get inpatient and plug in the router when it comes wait for the activation date then plug it in!

Thanks ive learnt that now

: i called Sky Broadband last night - and asked if my order was all okay and inplace - the bloke said - Yes all ok - activation date 6th april which is next week they said 14 days but its less so i'm quite happy.

then this morning i got a text confirming the activation date is the 6th so got to sit tight for 1 week, hope all works out well