I'm new i applogise for all the questions :(

Hey I'm sorry about all the questions i'm new so if you could answer in as simple but detialed so i can understand would be great.

bassicly here's the story: I ordered sky broadband online last night! - i got a few emails from sky - saying your order is now completed - and a customer account number ********

so i was happy then today. - i type my number in the sky checker and post code and the box like i did yesterday just to check and i got this message

Based on the number you have provided, it seems your phone line may need some additional work to activate any available Sky services, so it might take a little longer than usual to get you up and running. But don't worry; we will resolve this once your order is complete - you don't need to do anything extra.

but when i ordered yesterday i did the same thing and it didnt show this message but ever since after i ordered its showen this

i was thinking maybe because there's a order with this number already and they say that just so you dont order twice??

is this normal

what do i do now? just wait for my welcome letter?
should i call them?

ahhh im confused!

It sounds normal to me. If you log on to My Sky, does it give you any more information?

The operative words are

In reply to a post by RyanPod:

But don't worry

as you've been told countless times here.

Is it really necessary to open loads of new threads on what basically is the same issue?