Mini outages every few minutes - AND i'm clueless!

Hello, not sure if this is even the right forum, but here goes...

I've been having a great deal of trouble with my connection and I'm just about at the end of my tether. For the past few months my connection consistently drops, with the ADSL line and internet line lights on my router going out and appearing to scramble to reconnect. I have called customer service and have had to alter numbers on the admin page - I believe they are parameters? It helps for 2-3 weeks with only occasional outages, but eventually it returns to only 2-3 minute long connections. Is there any advice or anything I can do to stop this? I work from home and it's a real nightmare, if it continues I will have to look for another provider. It affects both LAN connection and wifi.

My router is an EchoLife HG520s, with a power rating of 12VAC;1A and it's an up to 8mg connection speed.

Thanks so much!

Hi Lauren, welcome to the forums.

At a guess you are with TalkTalk?

Please can you have a look at the admin, or similar, pages on your router and see if you can find the attenuation, noise margin (SNR or SNRM) and connection speeds up and down. May be called bandwidth.

Any chance while you are looking you can remember which parameters they got you to alter? Possibly the wireless mode and channel, or perhaps the ADSL or Connection mode.

Can you put your phone number into this checker and either give us the URL of the result, or just the exchange name/code will do.

Hi, this will help you find your TalkTalk Huawei EchoLife HG520s router stats�

http://www.talktalkmembers.com/index.php?searchword=...

http://www.talktalkmembers.com/content/view/115/68/

In reply to a post by laurendarling:

Hello, not sure if this is even the right forum, but here goes...

I've been having a great deal of trouble with my connection and I'm just about at the end of my tether.

My router is an EchoLife HG520s, with a power rating of 12VAC;1A and it's an up to 8mg connection speed.

Thanks so much!

Hi, more info for you... How to access the Huawei EchoLife HG520s router stats:- Access the router via http://192.168.1.1 and input the default username/password, the first window is the router stats such as, synch speed, line attenuation, SNR

http://www.broadbandadvice.org.uk/Website/Routers/Ec...