no increase in ip profile - why

hi there

last Saturday i had a power cut and when power came back my router re synced at 3900kbps and then dropped the ip profile to 3000, i always get just over 4000kpbs when i re sync late at night (stay sycned at this all the time for weeks on end)

when i got back in late last Sunday night i re synced my line has had a sync of 4032kbps for 80 hours and counting, but my ip profile is still 3000kbps , this should have increased to 3500 by now.

am i right in thinking it takes up 72 hrs for your profile to catch up with your sync?

what could cause the delay such as the one i am seeing,


many thanks

It's meant to take up to 5 days now to get the profile raised automatically. Large percentage changes are meant to happen faster.

In reply to a post by john2007:

It's meant to take up to 5 days now to get the profile raised automatically.

i assume this is quite recent , i wounder why it is now up to 5 days instead of 3 ?
so hopefully within the next 2 days i should see an increase

many thanks

I'm a bit surprised it hasn't already increased. It's worth waiting a couple of days before complaining. Are you sure you haven't had any other bad syncs recently? That would restart the 5 day period.

In reply to a post by john2007:

Are you sure you haven't had any other bad syncs recently? That would restart the 5 day period.

i am sure its been at 3500 for months and months, apart from the one mentioned in my first post

John2007 is quite right.

It changed in August 2008, see this page for a fuller explanation of how it works.

Amazingly most large ISP help desks are as unaware of the change as you were .

(Edit - There is a trick you can employ if you have a small increase expected like yourself, and have courage . Only worth doing though during the first day, certainly not now in your case, and needs a router where you can tweak the noise margin.)

Edited by RobertoS (Thu 28-Apr-11 09:18:55)

After 8 day my ip profile has not increased , so seems like i have a stuck ip profile?

i have rung isp (post office) they said the only thing that can be done is a snr reset, is that correct?

won't that put me in a new 10 day training period?, and is there a chance i would not get my ip profile of 3500 back?

is there anything else that can be done besides an snr reset?
many thanks

Could you post your current stats? See http://kitz.co.uk/adsl/frogstats.php

(Edit, seeing john's post made while I typed mine - a look at the stats now, including the error figures would be worthwhile first. End of edit).

Last thing to try is to turn the router off for at least 20 minutes. I suggest 30. Sometimes that can trigger it, and if it works it would be immediate.

If that fails then an snr reset by the Post Office is the way it usually gets sorted these days, though that is a bit of a sledgehammer to crack a nut. Yes, it does do a new 10-day training period, but in your case that isn't a worry. For more info on what it does see this page on my website.

As long as your sync is 4000+ then you will get the 3500kbps profile back.

Good luck, and let us know how things go.

Edited by RobertoS (Tue 03-May-11 08:30:54)

hi there

these are my current line stats
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 6510728 11935308 0 1575 13805 59:59:06
LAN 10M/100M 6676259 3638271 0 19684 1281 59:59:25
WLAN 11M/54M 5487349 3033276 0 14979 810 59:59:15

ADSL Link Downstream Upstream
Connection Speed 4416 kbps 448 kbps
Line Attenuation 39 db 10.5 db
Noise Margin 8 db 23 db

not sure if i have posted the error stats above?, have a netgear dg834g if someone could tell me how to find them

many thanks