xilo c&w broadband service not good

hi there i have been with the service for about a month now and had nothing but probs with it.

i keep getting a red light on my router. i have tryed 2 routers 1 is a netgear 2000 and the other a thomson 585 v7. i have just updated the ticket so say its stopped working again. anyone eles having this probs?
my stats are here
ADSL Link Downstream Upstream
Connection Speed 14110 kbps 1023 kbps
Line Attenuation 31.5 db 12.5 db
Noise Margin 9.1 db 7.1 db

thanks
tom
ps im using my 3 mobile broadband to post this

Hi Tom,

I believe you've only just updated the ticket but as discussed, the issue does appear to be your line from the initial tests as when you've reported it on the other instances, the SNR has been very very low.

We altered the line profile for you which regained stability but upon your request undid these changes, to which it has returned again.

I would suggest that you wait for an update on the ticket from 43 minutes ago and look at reverting these changes once again for stability.

Matt

well i dont understand why it keep happing. when i was with my last isp i was on a profile of 6db n never had red light on my router. it must be c&w end..

thanks tom

Was your previous connection ADSL2+ as well?

There is nothing to indicate that anything on the exchange side is at fault at the present time as detailed in your earlier ticket.

You will get a response shortly as there are 3-4 other tickets before yours and this will be before 10pm.

Matt

plusnet unlimited upto 20meg.

i was getting about 15 n a half meg.

thanks tom