Orange Home Broadband fair use policy LIES!

hi there i signed up to orange home broadband over the phone which i ask if orange had a fair use policy, the guy sed no there used to be a fair use of 40gig but they have taken this away so there no fair use policy anymore. i was ok cool so i signed up,i downloaded 157gig last night and now between 5pm and 12pm my speed gos down to 1/2meg from 13meg.

Anyway i can get out of the contract free?

You downloaded 157 GB last night? Gordon Bennett - what is your sync speed?

13 Mbps so perhaps 5 GB per hour. Long nights in the arctic circle.

last month i am sorry lol

my line stats are ADSL Link Downstream Upstream
Connection Speed 16248 kbps 1171 kbps
Line Attenuation 32.0 db 15.8 db
Noise Margin 5.6 db 6.0 db


the speed test
http://www.speedtest.net/result/1338362981.png

No!

When you "signed up" over the phone, you merely placed an order. Your contract was not made until you received confirmation of your order or Welcome Pack, and you had read and accepted their T&Cs referred to therein, which does include a FUP: http://www.orange.co.uk/terms/7094.htm?linkfrom=term... . You then had 10 days under the Distance Selling Regs to cancel the whole contract.

Yes, the Sales Rep may have lied or maybe was confused with a FUP with a definite limit, which Orange does not have, but the onus is upon you to have read the T&C's when you received the paperwork.

You are naive if you think any cheap residential ISP is going to allow you to d/l 157 GB in 1 night, let alone 1 month

Edited by XRaySpeX (Mon 13-Jun-11 00:00:02)

In reply to a post by Anonymous:

hi there i signed up to orange home broadband over the phone which i ask if orange had a fair use policy, the guy sed no there used to be a fair use of 40gig but they have taken this away so there no fair use policy anymore. i was ok cool so i signed up,i downloaded 157gig last night and now between 5pm and 12pm my speed gos down to 1/2meg from 13meg.

Anyway i can get out of the contract free?

Hi, on Orange LLU the fair use policy is considered 40GB a month, if you are on WBC it could be the BT equipment has throttled your connection, is you exchange 21CN WBC enabled?

http://www.samknows.com/broadband/exchange_search

it was 1 month. i didnt mean to put 1 night lol. i just cant have slow downs in evening its [censored] and the staff are clueless

In reply to a post by E7er:

on Orange LLU the fair use policy is considered rumoured 40GB a month

It's not documented!

Even if it's BT that's operating the FUP, the OP's contract is with Orange and it will be under their T&Cs.

In reply to a post by Anonymous:

last month i am sorry lol

Lol - thought it was too good to be true