Orange Home Broadband fair use policy LIES!

hi there i signed up to orange home broadband over the phone which i ask if orange had a fair use policy, the guy sed no there used to be a fair use of 40gig but they have taken this away so there no fair use policy anymore. i was ok cool so i signed up,i downloaded 157gig last night and now between 5pm and 12pm my speed gos down to 1/2meg from 13meg.

Anyway i can get out of the contract free?

You downloaded 157 GB last night? Gordon Bennett - what is your sync speed?

13 Mbps so perhaps 5 GB per hour. Long nights in the arctic circle.

last month i am sorry lol

my line stats are ADSL Link Downstream Upstream
Connection Speed 16248 kbps 1171 kbps
Line Attenuation 32.0 db 15.8 db
Noise Margin 5.6 db 6.0 db


the speed test
http://www.speedtest.net/result/1338362981.png

No!

When you "signed up" over the phone, you merely placed an order. Your contract was not made until you received confirmation of your order or Welcome Pack, and you had read and accepted their T&Cs referred to therein, which does include a FUP: http://www.orange.co.uk/terms/7094.htm?linkfrom=term... . You then had 10 days under the Distance Selling Regs to cancel the whole contract.

Yes, the Sales Rep may have lied or maybe was confused with a FUP with a definite limit, which Orange does not have, but the onus is upon you to have read the T&C's when you received the paperwork.

You are naive if you think any cheap residential ISP is going to allow you to d/l 157 GB in 1 night, let alone 1 month

Edited by XRaySpeX (Mon 13-Jun-11 00:00:02)

In reply to a post by Anonymous:

hi there i signed up to orange home broadband over the phone which i ask if orange had a fair use policy, the guy sed no there used to be a fair use of 40gig but they have taken this away so there no fair use policy anymore. i was ok cool so i signed up,i downloaded 157gig last night and now between 5pm and 12pm my speed gos down to 1/2meg from 13meg.

Anyway i can get out of the contract free?

Hi, on Orange LLU the fair use policy is considered 40GB a month, if you are on WBC it could be the BT equipment has throttled your connection, is you exchange 21CN WBC enabled?

http://www.samknows.com/broadband/exchange_search

it was 1 month. i didnt mean to put 1 night lol. i just cant have slow downs in evening its [censored] and the staff are clueless

In reply to a post by E7er:

on Orange LLU the fair use policy is considered rumoured 40GB a month

It's not documented!

Even if it's BT that's operating the FUP, the OP's contract is with Orange and it will be under their T&Cs.

In reply to a post by Anonymous:

last month i am sorry lol

Lol - thought it was too good to be true

yes am on WBC. Orange have confirmed I was lied too and they are giving me my mac free with no fees. The fair use policy is still 40gb they told me. Is sky really truely unlimited?

In reply to a post by Anonymous:

yes am on WBC. Orange have confirmed I was lied too and they are giving me my mac free with no fees. The fair use policy is still 40gb they told me. Is sky really truely unlimited?

Sky LLU Unlimited, yes at the moment

In reply to a post by Anonymous:

Is sky really truely unlimited?

In my experience - yes. Even when I was on their old 20gb limited package I regularly dl'ed 3 times that with no problems - they then brought in 2gb and unlimited, and if you went over the lower package they "automatic upgraded" you.

I would think twice about moving your phone line over to Sky though - lots of problems and costs if you want to move away in future.

In reply to a post by Anonymous:

yes am on WBC. Orange have confirmed I was lied too and they are giving me my mac free with no fees. The fair use policy is still 40gb they told me. Is sky really truely unlimited?

Dude,

How did you blag a mac code for free when you in contract?

I am also having issues with orange at the moment, the funny thing is it all started off brilliant for about a year or so on one line and 3 months on another line at separate addresses and now during peak times some serious case of throttled speeds when downloading.

i spoke to ofcom and they gave me the number of orange broadband executive department. there number 0870 8700 862

Orange have abolished their FUP since this thread was started. Its now totally unlimited just like Sky.