Slow Broadband Connection

Hi there,

I am looking for some advice please. I have always had a pretty slow connection and recently opened up the BT outreach master socket to try the test socket. The test socket works great so the problem seems to be the face plate. (I have a picture but can't seem to attach it)The back of the faceplate had none of the visible wires attached to it which maybe my problem. I have looked at various sites / pictures online and they all seem to have wiring attached to the back of the faceplate. The wires I have available are orange and white, the other blue and white cables seem to be connected to something already. Would appreciate some assistance as to how to resolve this.

Cheers

If you have no extensions then it is normal for the removeable faceplate to have no wires connected to it.

Use a picture hosting site like flckr and then post a link, and we will figure it out.

http://www.flickr.com/photos/65508564@N08/5957846308/

I have a double socket going into the removeable faceplate which has the ADSL / phone filter and Sky TV going into into it.

Double socket ? Is the ADSL filter going to one side and Sky the other? Can you get a picture of that arrangement?

However, my guess is that your Sky connection is not filtered.

Fit the filter to the faceplate socket, then then the double socket into that. Voice and Sky into the doubler and DSL into the filter's ADSL connection.

So no extensions and no need for anything to be connected.

As other poster has said you should have the ADSL filter as the FIRST thing plugged into the faceplate, then the Sky box into the phone side, and the ADSL modem into the ADSL side.

If you need a doubler, i.e. so phone and Sky will work, plug the doubler into the phone socket on the ADSL filter.

http://www.flickr.com/photos/65508564@N08/5958252254/

Thanks guys. Photo attached of the current set up. I will try your suggestion and let you know how I get on

If the black lead in the doubler goes to the Sky box then probably your problem, unplug the sky box, restart the ADSL modem and see if the ADSL statistics are better. Also where does the white lead from the doubler go to - if the device on the end of that does not have an ADSL filter even more problems.

In terms of getting a setup that works better, the double won't fit your ADSL filter (and allow the ADSL modem plugged in to),

I would suggest buying
http://www.adslnation.com/phpapps/catalog/product_in...
XTE-2005 Master Faceplate, and then the ADSL modem plugs directly into the ADSL socket, and the doubler can plug into the phone side.

Yes, black lead in doubler goes to Sky box. Do you mean the white lead coming out from the bottom? Not sure what that is doing, will check out when I get home from work.

Have looked at the image of the XTE-2005 Master faceplate, is there enough room between the sockets to get the doubler on?

Probably - though your doubler is somewhat chunky.

HomeBase has a slimmer doubler that should fit with no problems for £4.29
Masterplug UK Compact Double Equipment Adaptor.

link to adaptor

NOTE Homebase ADSL kit is generally to be avoided.

If you hate waiting for deliveries and have a Maplin nearby http://www.maplin.co.uk/adsl-plug-in-faceplate-filte... £17.99, their 2 way adaptor is £5.99

In reply to a post by MrSaffron:

Probably - though your doubler is somewhat chunky.

That looks like the standard Sky install doubler and the cable to that goes in the bottom.

Matt

This is wrong in so many ways!!

NOTHING should ever connect before the filter

That filter needs to go DIRECTLY into that master. Then the sky box needs to connect to the filter.

At the moment the sky box is unfiltered & whatever connects to that white cable coming from the boubler is unfiltered.

If you don't need whatever that white cables going to I would....

Connect the filter straight into the master. In the ADSL side connect the broadband

In the phone side connect your phone and sky with one of these

http://www.argos.co.uk/static/Product/partNumber/551...

I don't think you will benefit what-so-ever from a prefiltered faceplate as you do not have any extensions coming from the faceplate.

So it will work nicely IF that filter goes straight into the master.

Anything connected to the phone line needs to go into the phone side of the filter.

You can get 3 and even 4 strips for the phone. Just get something that'll fit into the filter.

Looks like my Sky installation is causing the problems then, this is how they left it.

The white wire into the bottom of the doubler is a Sky wire coming in from outside. The doubler won't come off the faceplate, I don't want to force it in case it breaks. I thought that taking the black wire out of the doubler would mean Sky doesn't work but it works ok from what I can see. (It goes into a socket marked telephone line in the back of the sky box)

Phone, adsl & Sky all work ok when the filter is plugged into the BT test socket.

Any ideas??

It seems odd that the doubler will not come out. However, what happens if you just detach the black cable to the Sky box?

If that fixes things, and you still can't remove that doubler from the master, then get another doubler and plug that into the Phone socket of the filter, with the phone and Sky lead into that.

Have they only just installed the Sky doubler?

In reply to a post by Wilsanio:

The wires I have available are orange and white, the other blue and white cables seem to be connected to something already. Would appreciate some assistance as to how to resolve this.

Photo of the blue and white cables please.

Have you any extensions in the house even if you don't use them? If so, do they work?

There is usually a small catch on the side of doublers that has to be squeezed to release it.

A Sky box works perfectly well without a phone line, until you try and order some pay per view content. If in contract Sky will send a letter to remind you connect it, since now and then the box calls home with various bits of data.

Sky installed when I moved in over 2 years ago. No other extensions in the house. The doubler won't come out even when the lever is pressed. Shoud I contact Sky? I have ordered the XTE master faceplate also.

Mmm do you ever have a damp problem? Contacts might have got a little damp and stuck together through corrosion.

Sky will probably charge their usual call-out fee, or arrange an Openreach engineer which again will cost.

Given a stuck double the faceplate seems a reasonable move.