Let's have a PUBLIC ENQUIRY

A large proportion of the hundreds of thousands of complaints about Broadband are down to the deviousl underhand operating practices of BT. They deliberately avoid accepting responsibility for anything and have set up a network within which to �pass the buck� when trouble looms.
Openreach will say the fault is not due to them & BT Wholesale say the same. If you didn�t know better you could think they were separate companies. Take a look at the terms & conditions to which ISP�s have to sign up. They are much like those you agree to when you rent a telephone line. They guarantee nothing, they promise nothing and confirm in advance that you cannot claim otherwise.
BT have a network of copper lines to the home the ONLY specification for which is for VOICE calls. They have deliberately never issued a specification for ADSL. This means that Openreach can legitimately say your line is �up to specification� even when they know it�s useless for ADSL. They pass the fault back to to BT who blame Openreach when BT issued the spec� in the first place. They employ hundreds of lawyers to manage this state of affairs deigned to harvest the greatest revenue for the least expenditure AT THE EXPENSE of the customer.
What is required is a PUBLIC ENQUIRY into BT�s Operating Practices and Culture. The small print they know hardly anyone ever reads, the restrictive contracts with �an offer you can�t refuse� if you try to cancel. Then you read it carefully and wish you had refused! It is a ridiculous state of affairs when a national resource is in the hands of an unscrupulous and fundamentally dishonest company who have no conscience and no sense of public responsibility and accountability.
Thinkbroadband is ideally placed to organise support for a Public Enquiry for which support would be immense. I rather suspect they don�t have the stomach for it.
I am registered on thinkbroadband but am posting anonymously as I know from experience how BT operates.
M.E Hasard.

nah, you need a Royal Commission

waT?

Yawn

Excellent post. It's a dreary and damp Monday morning, I've got a stiff neck and I needed a good laugh. Keep it up. Maybe your next post could accuse energy companies of stifling investment in fusion power generation.

Edited by Andrue (Mon 26-Sep-11 07:32:41)

In reply to a post by Anonymous:

I am registered on thinkbroadband but am posting anonymously as I know from experience how BT operates.
M.E Hasard.

Really?

Start a petition.

Let�s start the revolution! Is that church the bell I can here!..

In reply to a post by Anonymous:

I am registered on thinkbroadband but am posting anonymously as I know from experience how BT operates.
M.E Hasard.

Sad to learn that you feel unable to use your TBB username (I presume your sign off name is false!!).
What bad experience have you had with BT to make you feel that way?

...and while we're at it, let's bring back hanging too !

Oftel and Ofcom have put into place the seperation that exists, i.e. there is equivalance of input between difference sections of BT, this ensures competitors have equal access.

If you are serious how long do you think an enquiry would take? Remember that BT only has SMP in part of the UK, i.e. strong commercial competition in a good chunk of the UK.

If people simply do not like BT practices, then use as little or none of the company as you feel the need to.

i think to use language and sentiment that around a company (whatever that is) w might not be taken well and coud be taken up on which i assume is why real name not used

interesting Openreach supports 491 communicaiton providers in an equivalent manner of whch BT Retail is one of those -

I think the problem, and this is not meant to be discourteous, is that ignorance breeds suspicion. Most people don't care to know any more about their phone and broadband service but take what they are given; a greater proportion do not know how it is provided (= who does what); and an even greater proportion do not know about the technological limitations. The point is that you should be able to find out if you want to know, it's natural human inquisitiveness. Even if ISPs were to make this information available in a standard form, I'm not convinced anyone would take notice. (And before anyone says they do - I'll wager if you try to understand your ISPs information, or even the attempts of sites like this one, it leaves you with more questions than answers; not least because of the difficulty of keeping everything up to date. It's the cost of a rapidly improving technology and is that a bad thing?).

P.S. Just out of interest: how often is how it works, Guides and FAQ on this site checked and updated to take account of market developments?

Add into that potent mix, poor communication both with consumers, and between the agencies involved, and it can become toxic. Same as everything else really: consider the banks, the NHS, the rail industry, local Councils and the taxman! Modern business is complex, never more so than when things go wrong.

Edited by deleted (Mon 26-Sep-11 12:34:44)

When I prod John and throw him some updates is the general answer

In reply to a post by Anonymous:

A large proportion of the hundreds of thousands of complaints about Broadband are down to the deviousl underhand operating practices of BT. They deliberately avoid accepting responsibility for anything and have set up a network within which to �pass the buck� when trouble looms.
Openreach will say the fault is not due to them & BT Wholesale say the same. If you didn�t know better you could think they were separate companies. Take a look at the terms & conditions to which ISP�s have to sign up. They are much like those you agree to when you rent a telephone line. They guarantee nothing, they promise nothing and confirm in advance that you cannot claim otherwise.
BT have a network of copper lines to the home the ONLY specification for which is for VOICE calls. They have deliberately never issued a specification for ADSL. This means that Openreach can legitimately say your line is �up to specification� even when they know it�s useless for ADSL. They pass the fault back to to BT who blame Openreach when BT issued the spec� in the first place. They employ hundreds of lawyers to manage this state of affairs deigned to harvest the greatest revenue for the least expenditure AT THE EXPENSE of the customer.
What is required is a PUBLIC ENQUIRY into BT�s Operating Practices and Culture. The small print they know hardly anyone ever reads, the restrictive contracts with �an offer you can�t refuse� if you try to cancel. Then you read it carefully and wish you had refused! It is a ridiculous state of affairs when a national resource is in the hands of an unscrupulous and fundamentally dishonest company who have no conscience and no sense of public responsibility and accountability.
Thinkbroadband is ideally placed to organise support for a Public Enquiry for which support would be immense. I rather suspect they don�t have the stomach for it.
I am registered on thinkbroadband but am posting anonymously as I know from experience how BT operates.
M.E Hasard.

Don't you mean a Public Inquiry?

Best thread evar.

I like your misinterpretation of ADSL and what you feel you should be entitled to.

DSL services were designed to run on top of existing phone lines, voice lines if you will and that is exactly how BT or Openreach market it and the way in which its supported.

You rent a line for voice communications, this is what you are legally entitled to do - anything extra is not a legal obligation for a communications company to have to provide you with. Some CP will make more effort then others to get you working ADSL, some will send out their own engineers or hire Openreach engineers, some will swallow the cost some will pass it on to you - choose your CP wisely and don't complain when you've chosen to go with the cheapest that you get the cheapest level of aftercare service

BT does however have other non-ADSL data services with assured data rates - why not look into those.

Edited by deleted (Tue 27-Sep-11 12:59:11)

You've not grasped it all have you ?



Careful though, they are waterboarding Billford as we speak, to get him to reveal your IP address, and hunt you down. You watch, there will be an Openreach van cruising your vicinity tomorrow .......

I suspect the I.B. are already onto it.

In reply to a post by rogan8:

I suspect the I.B. are already onto it.

Do you?