I suspect that you are actually running on "up to 8 Meg" ADSL(1).

Can you try to login to your router at this link: http://192.168.0.1/setup.cgi?PATH=/bin:/sbin:/usr/bi... (if your router supports it and has its default IP as here) and read off the resultant "Mode:" entry?

nopes.am using chrome and it says no data.cant access the link my router is dgn1000. i told orange of me being on up to 8 meg but they say no i`m on 21cn.what else do u suggest i can do?

The BT checker generally (not always) does update to reflect the MSR as presented at the end of the 10 day period.
In some cases it does not seem to.

It may also be the estimate was a postcode one, and now the line is active they have taken the actual sync speed. I stand by my feedback comments, which are based on previous conversations with BT Wholesale

21CN is a marketing name.

Within the WBC product the ISP can limit you to different products, or cap the speed.

The fact you synced using ADSL2+ mode, suggests ASDL only is not forced on the line.
The differing sync speeds suggest no speed cap.

Ruling out noise as an influence would be the next thing to do, along with trying a different modem.

Browser should make no diff; it's just a URL. But it might depend on router. Can you do it using TELNET as described here: http://www.kitz.co.uk/routers/netgeardg834_interleav... (maybe like DGN2000)?

Never believe Support unless you can confirm it yourself

All my estimates are based on line # not postcode and have not reflected actual syncs since I went on WBC in April.

As a point of interest my 2nd non-BB line estimates at 17.5 Meg, which agrees with speeds I once had on it during a month's free trial with O2 LLU, as well as my actual BB line.

I don't doubt what you are seeing, just that it cannot be extrapolated to be the case for all lines.

No, but it casts doubts on any expectation that the BT Checker tracks actual speeds eventually. The only foolproof method is "to suck it and see" if it reflects what you are actually getting.

In reply to a post by MrSaffron:

Ruling out noise as an influence would be the next thing to do, along with trying a different modem.

What would be the normal level and how to reduce it? Do I have to do anything with the filter?Saw a troubleshooting guide on the web something to do with the wires inside.

Edited by deleted (Thu 29-Sep-11 20:52:28)

In reply to a post by XRaySpeX:

Can you do it using TELNET

Cannot telnet on dgn1000 any other way ?