Any BTor engineers in the house?

..if there is then perhaps you could tell someone that PCP 23 in Brackley (at the junction of Humfries Drive and Johnson Drive) is open and flapping in the breeze.

I've tried to report it on the BTor contact site but just got a generic email telling me to call a number to report faults.

I called the number and got to a call centre. They apparently can't do anything without a post code and house number - neither of which I have because I spotted it on my afternoon walk.

Talk about a useless bunch of muppets!

Edited by Andrue (Mon 24-Oct-11 15:13:43)

I've used this a couple of times in the past: http://www.openreach.co.uk/orpg/home/contactus/tellu...
The "I would like to report damage to Openreach external line plant" link.


For n/a details you just bluff the answers but the message gets to them.

Mind you, both times my issues have taken much chasing over 3 or 4 months to actually resolve

For some reason my initial responses only arrived at the weekends and the emails were all typed using 'Comic Sans' - I kid you not!

EDIT: I've just seen your post code comment!
FWIW I gave them the full post code, address, web page showing photos, map drawing, longitude and latitude - and they STILL responded saying we can't find it without a post code!!! Those OR guys like a laugh

Edited by b4dger (Mon 24-Oct-11 16:02:11)

Drop a polite message into letter box at local telephone exchange maybe?

Or you could just chuck a brick in there and its almost certain OR will come running when people can't use their phones or XBox live.

In reply to a post by b4dger:

I've used this a couple of times in the past: http://www.openreach.co.uk/orpg/home/contactus/tellu...
The "I would like to report damage to Openreach external line plant" link.

That's the link I used. I've used it once before without problems but this time all I got back was:

"Dear Mr Cope

Thank you for contacting Openreach.

For all reports of damaged Openreach equipment, please contact 0800 023 2023 and an advisor will be able to arrange an urgent visit to take place.

This number is available in the Telephone Directory and on the Openreach website.

Thanks and regards


Norma O'Leary

Complaints Management, Openreach"

Anyway as a result of my previous contact I have the direct address of an employee so I've been cheeky and sent another email that way

In reply to a post by knighton:

Or you could just chuck a brick in there and its almost certain OR will come running when people can't use their phones or XBox live.

On the plus side it's not my cabinet. Still - the wind's picking up, heavy rain is due tomorrow and as an engineer (albeit software) it bugs me that this problem is just going to fester - especially when OR supposedly have a way to report a fault.

Edited by Andrue (Mon 24-Oct-11 16:46:45)

Openreach - Report Damage

That looks just like the link I mentioned earlier!

It was the 17th July the last time I used their system.

If someone goes to all the trouble of telling BTor a problem by using their online system and all it does is give you a page telling you to phone them then that must be a joke...?


I'll see what happens when the next tree falls on my line...

But there is another link further down that page pointing to: http://www.openreach.co.uk/orpg/home/submitFeedback....