First step.
Restart router and grab stats as soon as possible after that. If the Noise margin downstream is 11 to 13dB, then they probably have slowed the line down a little to improve stability, and it may be worth getting onto AOL support to ask them to speed things up, in geek speak 'can they lower the target noise margin'
Also monitor the noise margins over the course of a day, if rock solid and never alter probably not a line issue, if they vary a lot, then test socket which disconnects any other wiring in the property. An unused socket can still pick up noise, the wires act like a radio antenna.
On the neighbours, ask for their stats, if everyone is bad speed, but good attenuation it points towards something in the area creating RF noise e.g. a badly operating security light.