I see - on the exchange details it's shown as 1.6km, but that's 'as the crow flies' - it's obviously far longer.

WAN Interface
ADSL Mode: Annex L Annex M (ticked)
Modulator ADSL2 ADSL2+ G.Lite T1.413 G.Dmt (all ticked)

Untick Annex L Annex M.
Untick all except ADSL2.

See what stats you get then .

Don't worry, you can't do any harm.

OK - I'll try that!

....done, and still the same.

I did ask about the Annex M part earlier but they said it was irrelevant whether ticked or not because of them using PPoA - still, it was worth a try

Edited by deleted (Wed 11-Jan-12 15:57:20)

Speeds, sync & throughput, are good and about as to be expected. Whoever told you 13 Meg was lying and I hope not on here.

Please can you post the stats though .

"Lying" is a bit strong perhaps? Sadly mis-informed though. I assume it was Zen support, who earlier said she wasn't on 21CN, when she clearly was.

There would be no point in their lying as it isn't even a product change for them, just a setting of an ADSL2+ profile rather than G.DMT.

That's good to know anyway!

No, definitely not here!
It's been my constant reading here and trying to understand more that made me ask them about the speed expectation, and I was sceptical, so not totally surprised this morning.

Yes - which stats would you like - ADSL from the router?


As for your next post, yes you're right.
Zen have been helpful in every way, but as with anywhere, there's tech knowledge of varying degrees! The one in November that pinpointed the router as causing the connection drops was spot-on. The ADSL2+ estimate from another was way off.
Having known nothing much about broadband until I had problems in October, I've managed to understand more by reading here, so did at least expect that 13meg to be ambitious - you'd implied it wouldn't make much difference a few weeks ago, and my computer company said the same just last week.

In reply to a post by TrishaH:

Yes - which stats would you like - ADSL from the router?

Yes, the latest version of this bit from your 11:38 post, assuming you still have it with only the ADSL2 ticked:-

ADSL Status
Parameters
DSP Firmware Version A2pB025f.d22k
DMT Status No Defect
Operational Mode ADSL2+
Upstream 1087
Downstream 7424
SNR Margin(Upstream) 6.3
SNR Margin(Downstream) 7.2
Line Attenuation(Upstream) 22.7
Line Attenuation(Downstream) 46.0


WAN Interface 
ADSL Mode: Annex L Annex M (ticked)
Modulator ADSL2 ADSL2+ G.Lite T1.413 G.Dmt (all ticked)
Capability SRA Enable x
PhyR Upstream Downstream x

Yes, still as you advised trying earlier - these are the stats right now. The SNR has changed a few times today and also in the past couple of hours. They've varied between up/down 5.6/7.3 late mornng, through 6.2/6.1, then 6.2/5.2, and now as below:

ADSL Status
Parameters
DSP Firmware Version A2pB025f.d22k
DMT Status No Defect
Operational Mode ADSL2+
Upstream 1075
Downstream 7840
SNR Margin(Upstream) 6.2
SNR Margin(Downstream) 4.9
Line Attenuation(Upstream) 22.7
Line Attenuation(Downstream) 45.5

ADSL Mode WAN Interface
ADSL Mode Annex L Annex M (none ticked)
Modulator ADSL2 ADSL2+ G.Lite T1.413 G.Dmt (only ADSL2+ ticked)
Capability SRA Enable x
PhyR Upstream Downstream x