should i be getting more speed

hi there

i am currently with bt for bb and just wondering if i can get a better speed.

here are my line stats

Connection Speed 3200 kbps 448 kbps
Line Attenuation 40.0 db 21.0 db
Noise Margin 9.1 db 20.0 db

http://www.coolwebhome.co.uk/calc/calculator.php

Three red lights from that, so yes you are not doing very well.
"Normal speed range at 40dB attenuation is 5000Kbps to 6500Kbps"

What speeds do you get using the test socket?

Yes, you should be able to 5 Meg or so with those stats. Try connectiong your router to the master socket, per:

http://www.kitz.co.uk/adsl/socket.htm

See if your sync speed improves any. It might be a ring wire or faceplate issue.

Edited by camieabz (Fri 03-Aug-12 11:59:23)

many thanks for your reply, when i take the face plate of the master socket and plug into the test socket it does not change.

i only have the one socket

is this something i can get bt to try and sort out?

also tried different router and filters , which make no difference

Does the 3200 ever vary?

As the service is working, and I presume reliable then BT or any other provider is not going to expand a lot of effort.

yes between 3200 and 3300

While it's not an exact science, you could also locate your exchange using the broadband map (throw in your postcode and enable exchange locations), and estimate the distance by road.

It won't necessarily be accurate, but it might help to confirm if your attn/snr stats are per the estimated distance.

Based on the relationship shown between upstream and downstream stats the figures look sensible, and 40dB is around 3km of copper telephone cable.

The variation in sync shows its not a locked speed. Next step would be double check you only have one socket in home, and switch off everything you can via the fuse board to reduce electrical noise and see how that helps.

I have had a look its 1.7 mile down the road