It is called inflation. Prices go UP and BT is no different to any other company. They will see massive increases in energy prices and other costs. Business rates have gone up significantly and remember, every pole, cabinet and fibre duct is another business rate liability that BT has.
Agreed, but this is the 4th rise in 2 years and equates to 20%, in some cases, over this period.
If the extra profits generated funded a better service and investment then fine. However, a large proportion will go on funding pension deficit, and other areas not related to service.
Edited by flippery (Wed 29-Aug-12 09:54:13)