In reply to a post by CurlyWhirly:

In reply to a post by 4M2:

You try this DIY solution: http://www.clarity.it/telecoms/nte5.htm

I don't see how adding your own NTE5 line box would help ?

I have a faceplate fitted to my master socket which negates the need for an (unsightly) ADSL filter but with her master socket it is different as the front face isn't divided into two sections like mine is - I have a modern master socket with a test socket inside.

I thought you were considering replacing the old master socket with a "modern master socket" (a NTE5 with perhaps a filtered faceplate) and maybe getting Open Reach to do it...

In reply to a post by 4M2:

In reply to a post by CurlyWhirly:

In reply to a post by 4M2:

You try this DIY solution: http://www.clarity.it/telecoms/nte5.htm

I don't see how adding your own NTE5 line box would help ?

I have a faceplate fitted to my master socket which negates the need for an (unsightly) ADSL filter but with her master socket it is different as the front face isn't divided into two sections like mine is - I have a modern master socket with a test socket inside.

I thought you were considering replacing the old master socket with a "modern master socket" (a NTE5 with perhaps a filtered faceplate) and maybe getting Open Reach to do it...

Oh thanks I see now.

That will only be an option if she doesn't have to pay or pay much.

There was a comment earlier on in the thread saying that it would be expensive.





Just thought, she uses wireless so I will take a spare ethernet cable up there and get her to use that to see if she still keeps getting disconnections as in most cases ethernet is better than wireless I think !?

In reply to a post by CurlyWhirly:

Just thought, she uses wireless so I will take a spare ethernet cable up there and get her to use that to see if she still keeps getting disconnections as in most cases ethernet is better than wireless I think !?

Is the computer (laptop?) generally used in the same room that the router is in then? Or will you be taking the ethernet cable for testing purposes only?

In reply to a post by 4M2:

In reply to a post by CurlyWhirly:

Just thought, she uses wireless so I will take a spare ethernet cable up there and get her to use that to see if she still keeps getting disconnections as in most cases ethernet is better than wireless I think !?

Is the computer (laptop?) generally used in the same room that the router is in then? Or will you be taking the ethernet cable for testing purposes only?

She has both a laptop (downstairs) and a desktop upstairs.

The router is downstairs and so yes she generally uses the laptop in the same room as her router.

I will be taking the ethernet cable for testing purposes only.

Get router stats as a first step. Also model of the router may help.

As for noise on the line that's not good. It certainly shouldn't be making MUCH audible noise.

Utility warehouse are probably not the best one to get this kind of thing resolved. Personally if the lines intermittent and dropping I would log it as that.

Out of interest are there any other sockets in the household? Often you find a 'secret' master in the loft / garage / understairs. If possible take photos of the master socket unscrewed. Then we will be able to see if it's a master or not.

In reply to a post by CurlyWhirly:

She has both a laptop (downstairs) and a desktop upstairs.

The router is downstairs and so yes she generally uses the laptop in the same room as her router.

I will be taking the ethernet cable for testing purposes only.

Is the dropped internet connection due to a loss of the wireless link between the router and the computers or a dropped DSL link between the router and the exchange? Maybe she loses an internet connection more often on the desktop upstairs? If the laptop rarely drops the internet connection when used in the same room as the router then perhaps taking an ethernet cable for testing downstairs will not prove much other than that throughput may be faster than using wireless.

In reply to a post by ukhardy07:

Get router stats as a first step. Also model of the router may help.

I can't get router stats until I go over there.

I just emailed her and she said that it's a Technicolour router - not heard of that make before ?

In reply to a post by ukhardy07:

As for noise on the line that's not good. It certainly shouldn't be making MUCH audible noise.

It's only faint but still noticeable.

In reply to a post by ukhardy07:

Utility warehouse are probably not the best one to get this kind of thing resolved. Personally if the lines intermittent and dropping I would log it as that.

Agreed.

The best ISP I have ever been with for getting problems resolved is Zen, I left them as I found cheaper deals like Sky who I am with now.

Out of interest are there any other sockets in the household? Often you find a 'secret' master in the loft / garage / understairs. If possible take photos of the master socket unscrewed. Then we will be able to see if it's a master or not.

Yes I think there is another socket upstairs, I never thought of that.

I will take a photo of both of them when I go up there next.

Thanks.

In reply to a post by 4M2:

In reply to a post by CurlyWhirly:

She has both a laptop (downstairs) and a desktop upstairs.

The router is downstairs and so yes she generally uses the laptop in the same room as her router.

I will be taking the ethernet cable for testing purposes only.

Is the dropped internet connection due to a loss of the wireless link between the router and the computers or a dropped DSL link between the router and the exchange? Maybe she loses an internet connection more often on the desktop upstairs? If the laptop rarely drops the internet connection when used in the same room as the router then perhaps taking an ethernet cable for testing downstairs will not prove much other than that throughput may be faster than using wireless.

It could be the wireless I don't know which is why she is going to use ethernet cable for a while to see if it's affected.

Both the laptop and desktop lose the connection quite frequently.

Technicolor - just the latest name for Alcatel/Thomson devices

I don't know the URL for her router - it is a Gateway router which I have never heard of before.

Type IPCOFIG in a DOS window, this will reveal the routers home gateway IP address, then put this in the browser. Most likely unaltered out of the box, so admin and admin, or admin and password to get in to the nitty-gritty of the router.