In reply to a post by MHC:

If it is an old style master, then how are the extension sockets wired? They should be from a plug into the master - but may have been wired directly in. Can you remove the extension sockets from the wiring?

?
LJ 2/1A has IDC connectors for extensions.

I think Curly should just go round carefully removing all ring wires as a first step. (Also checking that the extension(s) is/are wired to the master or daisy-chained). As you said earlier, star wiring would be bad news.

In reply to a post by RobertoS:

In reply to a post by MHC:

If it is an old style master, then how are the extension sockets wired? They should be from a plug into the master - but may have been wired directly in. Can you remove the extension sockets from the wiring?

?
LJ 2/1A has IDC connectors for extensions.

I think Curly should just go round carefully removing all ring wires as a first step. (Also checking that the extension(s) is/are wired to the master or daisy-chained). As you said earlier, star wiring would be bad news.

I'll check it out when I next see her on thursday.

TBH I don't think she has an extension socket after all, I may have been mistaken.

I'll keep you updated.

In reply to a post by RobertoS:

In reply to a post by MHC:

If it is an old style master, then how are the extension sockets wired? They should be from a plug into the master - but may have been wired directly in. Can you remove the extension sockets from the wiring?

?
LJ 2/1A has IDC connectors for extensions.

I think Curly should just go round carefully removing all ring wires as a first step. (Also checking that the extension(s) is/are wired to the master or daisy-chained). As you said earlier, star wiring would be bad news.

I did a reply earlier - but it seems to have vapourised!

Yes the LJ2/1A does have IDC connectors but they are not there for the consumer to use to install their extensions - they are part of the master and should not be touched.. The extensions kits supplied always specified that the connection should be done using an adapter plug.

In reply to a post by CurlyWhirly:

I'll check it out when I next see her on thursday.

TBH I don't think she has an extension socket after all, I may have been mistaken.

I'll keep you updated.

She doesn't have an extension socket upstairs after all.

She rang Utility Warehouse earlier on today and asked for a line test to be carried out, they said they did this and there was nothing wrong with the line but there clearly is judging by her line stats on the last page of this thread.

When an ISP contacts BT Openreach to run a line test, is this a free service cause if not Utility Warehouse may only be saying they carried out the line test to try and pacify her whilst avoiding the charge.

As she has an old type master socket that doesn't have a test socket behind the cover, could this be the cause of the problem with all the disconnections, errors, etc

If so do you think she would be able to get her old master socket replaced for a more modern one without having to pay ?

There is a definite crackle on the line when you use the phone.

Does anyone know if you can use a different router than the official Technicolour router that the Utility Warehouse provide as the Netgear may work better ?

I have a spare Netgear DG834GT that I was thinking of trying but I am not sure about the password and username ?

She has just had a modern master socket fitted and her speed has almost doubled but she should still be getting more than 2.8 Mbps on a 44 dB attenuated line but it could be because Utility Warehouse has limited her speed ?

THe BT Openreach engineer said that she won't have to pay as her old master socket is ancient and not up to the job besides she had a crackly line but this problem has disappeared too.

Can you get the router stats? Oh hang on, I see you got them before - again please?
Maybe here? http://192.168.1.254/cgi/b/dsl/dt/?ce=1&be=0&l0=1&l1=0

Edited by deleted (Thu 22-Nov-12 12:14:14)

New stats after the master socket has been upgraded. I just rebooted her router and she now has just over 3.5 Mbps compared to the 1.7 Mbps she was getting with the old master socket.



Link Information

Uptime: 0 days, 0:01:08

DSL Type: ITU-T G.992.3

Bandwidth (Up/Down) [kbps/kbps]: 900 / 3,567

Data Transferred (Sent/Received) [kB/kB]: 17.41 / 15.32

Output Power (Up/Down) [dBm]: 12.8 / 0.0

Line Attenuation (Up/Down) [dB]: 26.2 / 43.5

SN Margin (Up/Down) [dB]: 11.9 / 12.0

System Vendor ID (Local/Remote): TMMB / ----

Chipset Vendor ID (Local/Remote): BDCM / IFTN

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0 / 0

Error Seconds (Local/Remote): 0 / 0

FEC Errors (Up/Down): 0 / 28

CRC Errors (Up/Down): 0 / 0

HEC Errors (Up/Down): 0 / 0



I still think she should be getting more than 3.5 Mbps more in the range of 7 Mbps still she is happy as at least she has a much more stable connection.

Edited by deleted (Thu 22-Nov-12 12:30:51)

In reply to a post by CurlyWhirly:

DSL Type: ITU-T G.992.3

Still on ADSL2 not ADSL2+

SN Margin (Up/Down) [dB]: 11.9 / 12.0

The SNR Margin is too high. This needs reducing, but as the modem is still unable to get an ADSL2+ connection sounds like there's still a problem.

Edited by deleted (Thu 22-Nov-12 12:28:34)

The 12dB target noise margin is costing speed.

http://www.coolwebhome.co.uk/calc/calculator.php suggests

4706 at 9dB
6210 at 6dB target margins