Master socket problem

My partner has recently moved to the Utility Warehouse for her broadband and phone and it is playing up with the router losing the connection quite often.

In all fairness when she was with Talk Talk it was just as bad.

There is a slight crackle on the line when using the phone, would this be enough to affect the broadband ?

If so I assume that the Utility Warehouse would arrange for a BT Openreach engineer to call but the question is would she get charged for the visit ?

Her master socket looks very old and I'm also wondering if BT would replace it for a more modern version free of charge ?

Am grateful for any advice on this matter.

Is the phone corded or cordless, have you done the test from behind the face plate on the master socket.
if it is a corded phone then buy a cheap one to make sure its not just the phone its self. If its cordless then you will get noise from them kind of phones.

Please post router stats.

In reply to a post by iwish:

Is the phone corded or cordless, have you done the test from behind the face plate on the master socket.
if it is a corded phone then buy a cheap one to make sure its not just the phone its self. If its cordless then you will get noise from them kind of phones.

Both phones are cordless so I assume that is the cause of the noise ?

In reply to a post by XRaySpeX:

Please post router stats.

I was over there today, will post router stats when I next go over there which will be sunday now.

Cheers.

Cordless -as in DECT? The noise may come from the phones and not be present on the ADSL at all, hence why router stats are important, both with and without phones base stations attached, and also from the test socket

In reply to a post by iwish:

If its cordless then you will get noise from them kind of phones.

I just thought.

I am using a BT Freestyle cordless phone and I don't have any noise on my line at all and also no problem with my broadband connection !

In reply to a post by MrSaffron:

Cordless -as in DECT? The noise may come from the phones and not be present on the ADSL at all, hence why router stats are important, both with and without phones base stations attached, and also from the test socket

Sorry I had to google DECT !

I am not sure of her cordless phone model but will check it out on sunday.

Thanks

In reply to a post by iwish:

If its cordless then you will get noise from them kind of phones.

Not "will"; possibly "may", but I never have with BT or Panasonic cordless.

You can get a cheap corded phone from lots of places, like Argos and Comet. Far safer for this purpose, now and in the future.

You may find her master socket is so old it doesn't have a test socket. Make sure it is the master though. See the LJ2/1A on this page, with the capacitor. The ones without the capacitor are not masters.

The quiet line test is 17070 option 2.