Internet keeps disconnecting regularly

I�m with O2 All Rounder connected with Box V thru ADSL Nation XF-le filter to Master Socket, no extensions.
For the past few weeks I have had to reset the router several times during the day. The power light remains lit, the internet light goes out and the Ethernet and broadband light keep flashing continuously. Once I reset the router again all seems normal again until it all starts going wrong again and the internet disconnects again! This happens more regularly when I watch a video or a live TV programme on the internet and it happens several times a week!
Is this a sign that the Box V is on its way out? Or is there another explanation for this to happen?

Is it getting hot? Feel the centre of the top.

I haven't heard of this happening with the Box V, but it was common with earlier ones. As it seems to be when you are using it heavily, this could be the cause.

See if propping one side up by about 1"/2.5cm sorts it out, by causing a cross-flow of air inside.

And make sure it isn't on something like a rug that it can sink into.

In reply to a post by RobertoS:

Is it getting hot? Feel the centre of the top.

I haven't heard of this happening with the Box V, but it was common with earlier ones. As it seems to be when you are using it heavily, this could be the cause.

See if propping one side up by about 1"/2.5cm sorts it out, by causing a cross-flow of air inside.

It does seem to be very warm and yes I do have it on a piece of funiture with a plastic block at the front to lift it about 1 1/2" so air is circulating.

Sounds like you have that already dealt with then. Only - where are the outlet vents? IIRC they are usually at the sides, (in the Box 3 I think they were in a groove all round but it was only perforated at the sides), so lifting the front could be the wrong place.

Box V has perforations at the top, bottom and a few on both sides. They are all clear.

OK. If I think of anything else I'll post again.

OK thanks, its just very annoying and just wondered whether to ask O2 CS to replace the Box V, but if this is a common problem with Box V there wouldn't be any point and just have to live with it!

In reply to a post by scopio:

It does seem to be very warm and yes I do have it on a piece of funiture with a plastic block at the front to lift it about 1 1/2" so air is circulating.

Have you got a desk fan you could point at it to force-cool it?

Not a permanent cure obviously, but if the fault goes away whilst the fan is running you know what's causing it!

I shall buy a laptop cooling pad, and see if that helps. Hopefully it won't affect the Box V with any interference or anything else like that.

How will that help the router?

Its just to see if overheating is the problem, its just to eliminate one possibility, perhaps

An overheating laptop won't make the router lose sync.

If one really wants to be pedantic, a laptop cooler will force warm air out of the laptop, so if the router is in the same room the router will get hotter . By at least 0.00000000004 degrees.

I'm reading this differently than you RobertoS!

I think the OP will be using the laptop cooler to keep the router cool not their laptop

In reply to a post by b4dger:

I'm reading this differently than you RobertoS!

I think the OP will be using the laptop cooler to keep the router cool not their laptop

Thats correct, as I use a tower case as my main computer. Obviously how much cooler the Box V will get will depend on the tempreature of the air in the room, I suppose

D'oh!

If you've been moved to the new network.
Could this be the cause?
http://beusergroup.co.uk/?id=873

In reply to a post by NPR:

If you've been moved to the new network.
Could this be the cause?
http://beusergroup.co.uk/?id=873

That is possible, although I have had no notification from O2 that I have been moved to the new network! I wouldn�t know how to check if I had been moved to the new network.
Normally my internet connection is pretty good with a downstream of around 15Mbps during the day and 7/8/9 during the evenings. Yesterday and today my daughter his home from uni and like most teenagers she watches 4ondemend and the such to catch up on TV programs on her lap top and all seems fine at the moment!
I shall continue to monitor the situation.

In reply to a post by RobertoS:

D'oh!

The laptop cooler is keeping the router nice and cool
Update
On Wednesday 24 October 2012 at 12.30 I decided that it was time to contact O2 Customer Support, who confirmed that there was a problem with noise. RX Noise level was raised from 6db to 10db and then to 12db, but the problem continued. I was told to leave it like that for 24hrs and CS would call back and see if anything had improved or otherwise.
On Thursday 25 October 2012 at 12.30 CS called back and said the problem was still there and asked me to connect the Box V to the test socket and the RX Noise level was then raised again to 15db and to leave like that for 24hrs and that she was raising a case number and would text it to me and that I would be contacted on Friday 26 October 2012 again.
On Friday I was passed on to 2nd level support who simply said that for some reason they only managed to monitor my connection for 6 hours instead of 12! So I was told to leave the filter connected to the test socket so they could monitor it for 12 hours again and they will call me by 9pm Saturday evening if not I should call them.
I phoned CS on Saturday evening to be told there was some interference or fault on the landline; they set the RX Noise level back to the default of 6db and said that they will send an Openreach engineer out on Monday 5th November AND I got a credit of £12 odd for my troubles.
I just have to wait and see what the engineer says.

Things just got worse this morninig!!

I'll just have to put up with it til the engineer comes on Monday!
Have a look at this!!

http://i1304.photobucket.com/albums/s524/scopio1/Ite...

http://i1304.photobucket.com/albums/s524/scopio1/Noi...

http://i1304.photobucket.com/albums/s524/scopio1/Syn...

Edited by deleted (Tue 30-Oct-12 12:54:58)

Judging by the third graph, the noise stopped towards the end of it. A single re-sync should get you a lot of speed back.

In reply to a post by RobertoS:

Judging by the third graph, the noise stopped towards the end of it. A single re-sync should get you a lot of speed back.

Had to reboot router several times to get it to reconnect again as it disconnected again and again!

http://i1304.photobucket.com/albums/s524/scopio1/reS...

http://i1304.photobucket.com/albums/s524/scopio1/reS...

Looks like two components to the noise then. A steady high one, and a frequently varying one. The steady one is the one that cleared.

Have you checked all cables are secure at both ends? (0.1% chance of relevance, but costs nothing).

Yes all cables are well secured and the filter is plugged into the test socket! No extensions. Interference could come from outside my premises which is why O2 are sending an Openreach engineer on Monday. Today has been the worst for a few weeks though.