ADSL Router external access to solve trouble

OK i wanted to know if there is any way of trying to gain access to an ADSL router externally to solve its connectivity issues,

The ip is static fixed how ever the ADSL router has internet access problems which means it has no internet and the username and password need to be inputted.

There must be a way to solve it externally from another location rather than going to the location of the ADSL router and connecting directly to the ADSL router via ethernet cable

Edited by deleted (Fri 14-Dec-12 11:39:28)

But if it's not connected to the internet, how will you access it remotely?

thats what am trying to find out if the settignsi n the router are deleted or resetted and the router is not conected to the internet but theres an constent fixed ip to that location is there another way to connect to it ?

When this happens, does the router still have sync with the exchange?

I'm a bit puzzled by the need to connect via ethernet to input the username and password for the internet. Is the normal connection wireless, and is that failing as well?

If so, it implies a factory reset of the router is happening and setting the wireless to defaults, (settings which have been changed?), as well as losing the other stuff.

Sorry i couldnt make my self any clearer now the router cant access the internet so ill have to go to the router to its location get a laptop of pc connect to it via ethernet cable and set it up but the location fo the router is to far

and i was wonderign if theres a way of connecting to it from my office which its static ip address bare in mind the router is connected to the phone line but not to the internet because theres something wrong with the settings

is there a way of adjusting the settings

?
You haven't answered any of my questions.

Is this router just serving something dumb, like a webcam?

Most routers retain their settings and will reconnect in the event of a power cut, so the internet is always on. I think you need a new router.

The router serves computers laptops wirelessly and wireless devices

these are technicolour ones and once the reset button is pressed the settings are deleted no idea why

You have to do a saveall in the CLI to save the settings to flash memory.