BT Law

In reference to www.cbmagazine.co.uk/News_Article_JS.cfm?NewsID=18876:

Telecoms giant BT has become the latest firm to receive an ABS, permitting them to enter the legal services industry through the incorporation of BT Law.

They are the highest profile company to date to apply for an ABS and their weight as a brand will cause legal firms to look at how to react and adapt to the changing legal marketplace.

Why not ...

For a long time it has been easy for any company to start up in the Telecomms sector and compete with BT. So, why should they not be allowed to challenge suppliers in other markets?

BT already employs a large number of legal professionals - so why not make their specialist services available to others.

Hopefully their 'scripts' will be better than the one's BT use to deal with ADSL issues!




Still a bit raw after helping an elderly neighbour get back online.
Homehub had no BB light. Same in test socket. I tried a couple of routers in test socket with same results. 2Wire reported 'no ADSL signal'. Voice fine so it looked like ADSL had been ceased.

No choice but to call BT(India) - what a nightmare.
Homehub factory reset on their insistence (I'm explaining that numerous routers fail to find ADSL signal in test socket). Then made to access Homehub GUI and try clicking 'connect' etc.

Switched through to another far way operative.
They tried to repeat all the steps again else said there could be a £99 fee...
He said he could see the line in sync. I said are you sure, can you check again as I have the RJ11 cable in my hand with nothing plugged into a socket!!! He wouldn't answer that one.
Ended up having to tell them just to send an engineer as this was getting silly.

BT spoke to my 88yo neighbour the next day to arrange appointment - and tried to get him to carry out all the tests for a 3rd time! He had trouble understanding the BT chap... I'll stop there.

Engineer turned up a few days later.
No ADSL signal on line - after a long phone conversation ADSL burst into life.
Not a very pleasant experience all round.


I don't think the traditional law firms have much to worry about

In reply to a post by b4dger:

I don't think the traditional law firms have much to worry about

The opposite! The have a lot to worry about when you consider they charge by the hour - imagine 2 weeks worth

Nick

In reply to a post by Lethe:

In reply to a post by b4dger:

I don't think the traditional law firms have much to worry about

The opposite! The have a lot to worry about when you consider they charge by the hour - imagine 2 weeks worth

Nick

Law firms can charge by the minute and also including "thinking" time where the solicitor/barrister was thinking about your case on the train or in the car.

I was charged £10 once for phoning up the law firm handling my house purchase to make an appointment for the exchange of contracts.

I assume BT are looking at small to medium businesses who can't afford a huge legal department but need specialist corporate advice.

Oh dear.

Sounds like the recent experience of my elderly mother. When she phoned the BT call centre to arrange for a line fault to be investigated (other parties could not hear her on the phone), staff insisted there was nothing they could do, as the address had no landline account with them, and never had had, according to them, even though she's had a BT phone line for over 35 years, and still receives - and settles - paper bills every quarter.

Strangely, they did concede she has broadband, but claimed that only started last year! The broadband has been there since it was first generally available, which must be at least a decade. Definitely not something new that she only subscribed to last year!

So they didn't seem to have anything factually correct at all, and as a result, couldn't process the fault.

We only got it solved due to my sister happening to know somebody at BT, who was able to pull some strings, and confirm what we knew all along - of course my mother does have a landline account with them! She wouldn't be getting all these bills on BT-headed paper, otherwise, would she?

Gaaaaggggh!

T.

In reply to a post by b4dger:

Hopefully their 'scripts' will be better than the one's BT use to deal with ADSL issues!




Still a bit raw after helping an elderly neighbour get back online.
Homehub had no BB light. Same in test socket. I tried a couple of routers in test socket with same results. 2Wire reported 'no ADSL signal'. Voice fine so it looked like ADSL had been ceased.

No choice but to call BT(India) - what a nightmare.
Homehub factory reset on their insistence (I'm explaining that numerous routers fail to find ADSL signal in test socket). Then made to access Homehub GUI and try clicking 'connect' etc.

Switched through to another far way operative.
They tried to repeat all the steps again else said there could be a £99 fee...
He said he could see the line in sync. I said are you sure, can you check again as I have the RJ11 cable in my hand with nothing plugged into a socket!!! He wouldn't answer that one.
Ended up having to tell them just to send an engineer as this was getting silly.

BT spoke to my 88yo neighbour the next day to arrange appointment - and tried to get him to carry out all the tests for a 3rd time! He had trouble understanding the BT chap... I'll stop there.

Engineer turned up a few days later.
No ADSL signal on line - after a long phone conversation ADSL burst into life.
Not a very pleasant experience all round.


I don't think the traditional law firms have much to worry about

if that every ahppens again just tell them what to do and if they do not the customer is going to plusnet or some one els who will fix it

i ended up doing his for 2 of my customers (with out saying bad words) they was very much so winding me up, the line was stuck at 300kb (0.3mb) when it can do 16000kb (16mb) all i wanted them to do was book in an line profile reset with level 2-3 support (as level one cant do [censored] all apart from be an monkey reading an screen) so the line would go back to best effort (around 7dB) on the 3rd call is when i had an go at them they reset the line within 24hours

you call sky or plusnet they reset it within 10 mins after some checks (that i have norm done before calling them, so they agree with me and reset the line)