Thanks I just mentioned it as I thought it was a bit strange. I'm still not convinced that interleaved has done me any favours and I'm hoping that another Router and new micro filter will rule out that as the cause. The line has been checked twice, faceplate removed and plugged directly into the master socket hasn't seem to of made any difference - so router is all that's left I think

In reply to a post by Vince730i:

I'm still not convinced that interleaved has done me any favours and I'm hoping that another Router and new micro filter will rule out that as the cause. The line has been checked twice, faceplate removed and plugged directly into the master socket hasn't seem to of made any difference - so router is all that's left I think

See how you get on with the new router/ADSL lead/micro filter in the test socket, if no improvement then an OR SFI will be needed to check the line from the test socket through to the exchange - if that is the case please don't accept any prevarication from the ISP.

Both OR Engineers did reset it at the exchange

Possibly best if we use the term "re-train" - guess you could check wheher your line was "retrained" after the most recent engineer's visit if you are still uncomfortable with the BB performance...

Sounds suspiciously as though the engineers are doing resets. Using a remote access tool have the the profile wiped back to the 'out of the box' setting of 6db/fastpath.

There is of course no point in doing this unless they have actually found and resolved an issue, because it'll all just go Pete Tong again.

Not even sure why they are doing this, their access to this system is supposed to be for BB Boost tasks only, and the OP's CP don't supply boost visits, just SFI's.

Not quite sure what the OR guys were doing - they may have only been tasked with a voice fault. And there has been some confusion about the 10 day stabilisation ("training") period(s) and DSL reset(s), stemming from information provided by perhaps the OR guys and certainly the ISP...

The first OR Engineer was sent out just to test the line as far as I know. The second engineer was sent out for a BB fault which is odd as I had reported to EE That I had a lot of noise on my line.

I've checked the stats again today and I've had 2 re-syncs during the night. The last one being at 4am, but I did reboot the router a oil 11pm to see if that would cure the Xbox problem.

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1248 (Kbps.)
Downstream 14702 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 5.8 dB 8.2 dB
Line Attenuation 17.7 dB 32.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.8 dBm 0.0 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 1879839 11
Fast Path CRC Error NA NA
Interleaved Path CRC Error 1598 1
Loss of Signal Defect 6 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 9008 1
Error Seconds 1225 1
Statistics
Received Cells 1949614
Transmitted Cells 295561

I've spoke too EE yesterday to try and clear up some confusion regarding the re-training of my line and they say that the only time I've been in re-train was on the 22nd of Feb this year when my BB was activated.

During both of the engineer visits, both guys told me that "their tests would trigger stabilisation."
It wasn't until I came on here and found out that my ISP has to request this to happen and it's not down to the Engineers.

Through thinking that I was in re-train so often, I put my fluctuating speeds down to that - so I was a bit shocked to find that this wasn't why.

I have absolutely no idea what has happened since switching from Sky to EE, but I'm seriously considering going back. I never had this many problems in 7 years with Sky.

The fact they you didn't mention that either of the OR engineers were SFI's suggested they may have come to investigate a voice fault since at that time it did appear that perhaps the ADSL frequencies were causing problems with voice and vice versa - hence a filtered faceplate was fitted.

Downstream sync time noise margin has possibly increased to ~9dB hence a slight reduction is sync speed - errors since 11pm last night are probably excessive and may have caused the couple of resyncs...

Let's hope the DSL doesn't drop again at any inconvenient moments today

It wasn't until I came on here and found out that my ISP has to request this to happen and it's not down to the Engineers.

That's not entirely correct. Openreach engineers CAN do resets via the WOOSH test system. Also an automatic reset will be done when an SFI visit is closed with certain clear codes, for instance a lift and shift has been done.

Thanks for the link. I missed your post yesterday

In reply to a post by Vince730i:

I have absolutely no idea what has happened since switching from Sky to EE, but I'm seriously considering going back. I never had this many problems in 7 years with Sky.

Sky was probably LLU, EE (Orange/BT) is 21CN WBC with all the associated 10 day testing periods, IP Profiles and stuff...