I've just checked my landline number on the link you provided and this is the result

The current Downstream BRAS rate is: 8.58 Mbps
The current Upstream BRAS rate is: 0.83 Mbps

Exchange: EXETER (WWEXTR)
BT Recorded Line Length to Exchange (m): 1290
BE LLU: Activated
Real Error: Migration code required for this number

Don't know if this helps at all?

Here are my current ADSL Stats after 1 day, 4 hours and 37 minutes connected.


ADSL STATUS

This page shows information about your ADSL connection if applicable.

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 691 (Kbps.)
Downstream 9727 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 14.9 dB 16.6 dB
Line Attenuation 17.6 dB 33.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 10.1 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 5574 68
Interleaved Path CRC Error NA NA
Loss of Signal Defect 250 0
Fast Path HEC Error STR 7093 25
Interleaved Path HEC Error NA NA
Error Seconds 9857 4697
Statistics
Received Cells 80053853
Transmitted Cells 43064149

Edited by deleted (Sun 31-Mar-13 16:23:26)

In reply to a post by Vince730i:

Here are my current ADSL Stats after 1 day, 4 hours and 37 minutes connected.

That is not since the last hard reboot, so the error stats have not been reset since about 12 days ago and therefore cannot be properly assessed.

However, just comparing them with the set you posted in OP, they don't look too bad at a glance.

In reply to a post by Vince730i:

...and I just can't seem to make them (EE) understand that I don't think the problem or issue is being resolved, more painted over than anything.

Yes that sums it up perfectly: high noise margins so that your connection is relatively stable - the problem has indeed been "painted over"

In reply to a post by eckiedoo:

http://windows.mouselike.org/be/?DoAction=BrasChecker

I find that checker somewhat underestimates line length.

I may come across a bit stupid here, but is a reboot where you use a pen to press in the reset switch ? I'm currently using my iPhone and am losing the thread a bit - so I'm sorry if you have already explained this. But as you say, the router has not been powered off or rebooted in the last 12 days, but it will be this evening. When I do reboot it, can I expect to see better stats?

Can you just unplug the router from the mains, remove the filtered faceplate, connected the router to the test socket using a new micro filter, plug the router back into the mains and once a connection is established post the new router stats?

Edited by 4M2 (Sun 31-Mar-13 17:55:51)

No, no, not the pen/pin. That's a Factory Reset.

Sorry, I just mean power it off then on.

We should obtain more analysable error stats from the reboot and possibly better performance from the test socket.

I will be able to do that later, but thanks for clearing that up probably another silly question, but should something like this happen again (I 90% expect it to) is there anything that can be done from EE's end to help resolve the problem? I understand that they control the NM but they seem to get lost and book an Engineer visit as opposed to trying actually do anything to help.

That's what I plan on doing once I get home. It will probably be silly o'clock, but I'm interested to see what differences the router stats show once I've done this. I just want to thank yourself and X ray spec X for all your help. It's appreciated very much

Evening

Interesting comparison.

My line is almost the same (BE) length as yours, 1286 Metres; which is very close to the likely geographic routing.

Bright Box - ORANGE branding, EE update etc.

The current Downstream BRAS rate is: 16.02 Mbps
The current Upstream BRAS rate is: 0.83 Mbps

ADSL Status
This page shows information about your ADSL connection if applicable.

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)

Data Rate Information
Stream Type Actual Data Rate
Upstream 1191 (Kbps.)
Downstream 18163 (Kbps.)

Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 7.2 dB 6.1 dB
Line Attenuation 11.4 dB 24.5 dB

Indicator Name Near End Indicator Far End Indicator
Output Power 12.4 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 3987 1156
Interleaved Path CRC Error NA NA
Loss of Signal Defect 1 0
Fast Path HEC Error STR 32020 821
Interleaved Path HEC Error NA NA
Error Seconds 13999 2500

Statistics
Received Cells 20339837
Transmitted Cells 15722493

===================

The Downstream Line Attenuation hovers around 24 db, which ties in with the 23 db of a late PO Telephone/early BT individually requested (and paid-for) measurement.

This was in connection with early dial-up access, at 300 Baud.

===================

This table is from a spreadsheet I have kept, since the Bright Box replaced the Love Box in June 2012-

Earliest Latest Readings Elapsed Days
22-Jun-12 - to - 27-Mar-13 62 278
11:00:00 AM 9:20:00 AM
"Extracted from :-
Advanced Setup
System
adsl status"
"Automatic
G992.5 (ADSL2+)"
SHOWTIME
Fast Path

Best Average Worst Median
5.4 6.3 9.3 6.1 Down Noise margin (dB) :
24.0 24.2 25.0 24.0 Down Attenuation (dB) :
6.0 7.2 10.8 7.2 Up Noise margin (dB) :
11.3 11.4 11.7 11.4 Up Attenuation (dB) :

1,286 Line Length Metres



Best Average Worst Median
Downstream Actual Data Rate
18,247 17,946 15,968 18,055 Rate (kbps)
16,100 16,100 16,100 16,100 BT IP Profile
Upstream
1,195 1,168 888 1,183 Rate (kbps)
19,426 17,948 1,183 19,226 Down + Up

Uptime from last Break
Max/Good Average Min/Bad
23 15:43:23 07 05:38:28 00 00:02:20
dd hh:mm:ss dd hh:mm:ss dd hh:mm:ss
Last Reboot
24/03/2013

The Min/Bad Uptime readings particularly have to be treated with great caution as they are highly dependent on how soon after a reboot they are taken.

The Max/Good Uptime readings are susceptible to similar discrepancies; but are more likely to be realistic of not absolutely accurate.