In reply to a post by shaneosborne:

I have just the Free Broadband for 6months then it reverts to £7.50. I ordered via Quidco so also received £150 Cashback plus £100 M&S Voucher.

Doesn't the Satisfaction Gaurantee cover all new customers?

That's a really good deal

I was just looking at the Sky web site and it did mention the satisfaction guarantee and I just wondered if you ordered the package from there and were aware of it...

I wasn't aware of the Gaurantee until you mentioned it, I'll have a read of it shortly. Thanks

Should be OK

But it's good to keep your options open for the first 30 days just in case the BB performance doesn't meet your expectations.

Edit: I had a satisfaction guarantee several years ago with o2 ADSL MAX and I'm really glad that I did because the service was rubbish - in all likelihood your Sky ADSL2+ performance will more than meet your expectations though

Edited by 4M2 (Sun 14-Apr-13 21:11:23)

Probably rise to around 16 Meg, and with some pestering they might be able to get the profile tweaked when phoning them up.

The Sky range is still achievable.

I was trying to say that with Sky you cannot use the usual charts people have in their heads for speeds when they look at the noise margin. Sky has a tendency to be 5-10% slower than the other providers due to a preference for stability over absolute raw speed.

Like a dependable car that goes up and down the motorways no problem, compared to a highly tuned one, that stutters some weeks

Once its stabilised ill use my Billion 7800n and use the SNR Tweaks and then get Sky to up the profile as Zi did at my previous address

What I don't understand is that I am likely to get near max speed on ADSL where the exchange is a lot further away, yet Fibre only gives me 38Mb and the cab is a lot closer (I think). Shouldn't I get better than 38Mb on Fibre? Confused

Where are you getting a fibre estimate of 38Mbps from?

Edited by RobertoS (Sun 14-Apr-13 23:12:45)

Maybe OP got them from here http://www.thinkbroadband.com/guide/fibre-broadband.... - a cabinet to premises distance of 500m = ~38Mbps or the BT 40GB usage deal where 38Mbps downstream speed is quoted possibly in average terms on the same page?

BT Infinity Page, it gives me the same for both Infinity Option 1 and Option 2 :/

When going through the order process it checks your line and gives you the estimated max line speed, it says option 2 is upto 74mb (or whatever it is) both says my line can only achieve a max of 38Mb once it checks the line.

The upload was better on option 2 but download was the same as option 1....