Line capable of 21CN or LLU but stuck on ADSL1

yet another friend has asked me for advice, he moved to a new property yesterday but shares utilities, the previous tenants have lived there 3 years.

He lives in Ibrox area of Glasgow where there is a few llu operators available and 21CN yet when he speedtests he gets 6.8 meg and 0.3 up which sounds capped to me.

The broadband is with Orange, is it a case of ideally ringing up Orange and getting transferred or would they have to cancel and reorder?

Edited by deleted (Tue 11-Jun-13 19:50:02)

But what are his router stats? He could be too far from exchange to benefit from ADSL2+.

No idea, but he is about 350 metres from the exchange and all the checkers say 17-19 meg

In reply to a post by XRaySpeX:

But what are his router stats? He could be too far from exchange to benefit from ADSL2+.

probably gain at least 500k downstream and double the upload.

Then all Orange need to do is throw a s/ware switch.