Change from O2

We never heard from o2 [Just Broadband] after 1st msg, then Sky contacted us and said we had 'defaulted' to FULL package at around £60 from £9.50, after much argument and attempts to get MAC [around 12 days] to changed to BT 6days ago. O2 speed was around 5.5 down , 1.2 up 25 latency...which was very good compared to neighbours, now 2.2 to 3.1 down .1 to .3 up latency 50+ to 100. BT say the system is still 'stabilising' but haven't said how long or if speed will improve. Anyone having similar probs? ADSL2 2 and a half miles from exchange [Ramsey Hunts].

Well done on holding out against an attempt to foist unwanted services on you. Sky cannot put you on a huge package by default, as a contract can only be formed by one party accepting the other party's offer unconditionally.

There were terms in your O2 contract allowing transfer of O2's obligations to a new party, and to allow new terms and conditions to be imposed with due notice and after giving you an opportunity to leave. However, this does not give Sky carte blanche to do as they please with the transferred customers.


What's more important for you now is the issue with BT. You will still have the same line, but it is now connected to different equipment at the exchange.

Please post your router statistics (attenuation, noise margin, anything else you can access about errors and the like), or the make and model of the router, so that someone can help you find this information.

If you have any statistics (not just the speeds) from your old O2 connection, that would be a useful comparison.

In reply to a post by PWH:

Sky contacted us and said we had 'defaulted' to FULL package at around £60 from £9.50

How did they contact you? Can you post the text of it?

If you were on O2 BB only they should not force upon you line rental.

EDIT:

In reference to www.sky.com/shop/welcome/faq/:

� If you don't already have a phone or landline service with O2 or BE then you won't be expected to take Sky's phone or landline service. You can take Sky Broadband without Sky Talk and Sky TV.

Edited by XRaySpeX (Sun 06-Oct-13 11:45:54)